enablingpic
Stakeholder Engagement
Partnering for
Progress and
Long-term Value
Stakeholder engagement is central to our strategy, enabling us to understand evolving expectations, mitigate risks, and make informed decisions through diverse perspectives. We engage proactively with our stakeholders to build trust, foster accountability, and reinforce our commitment to transparency and collaborative growth.

These insights help us refine our approach, develop targeted interventions, and strengthen long-term value creation. By integrating stakeholder perspectives into our decision-making, we bring Business Creativity into action, enabling us to outcreate more responsive, responsible, and future-ready strategies.

Stakeholder Engagement

Engagement Frequency
A Annually
H Half-yearly
Bi Bi-yearly
T Once in two years
Q Quarterly
Bb Batch-based
E Event-based
O Ongoing
C Continuous
Stakeholder Engagement
Clients Clients
A H O

Our clients are among our most important stakeholders, and their feedback plays a critical role in driving process improvements, enhancing quality, strengthening service performance, and optimizing costs. Their insights help us continuously refine our offerings and deliver greater value across engagements.

Whether Identified as Vulnerable & Marginalized Group
Yes No
Communication Channel
  • Client Satisfaction Survey (CSS) tool
  • Client Satisfaction Survey (CSAT) through independent third-party consultants
  • Project-related calls and meetings
  • Project management reviews
  • Relationship meetings and reviews
  • Steering committee meetings/ Quarterly Business Reviews (QBRs) and briefings on client visits
  • Responses to Request for Information (RFI) / Request for Proposal (RFP)
  • Mailers, newsletters, and brochures
  • Corporate website
  • Social media
  • Client visits
Key Topics and Concerns
  • Client feedback and satisfaction
  • Quality of work delivered business value, resilience, and innovation
  • Understanding client, industry, and business challenges
  • Identifying opportunities to improve our services for cross-selling
  • Deciding on investments and capabilities required to fulfill demand
  • Understanding the client's data privacy and security requirements
Employees Employees
A T Q Bb O

Our employees are central to our value creation, innovation, and long-term resilience, driving business performance, client impact, and culture. We actively engage with our people through continuous listening, leadership connects, and inclusive platforms to understand evolving expectations, identify emerging risks, and strengthen engagement. These insights enable us to foster a high-performing, inclusive workplace and deliver sustained value across the organization.

Whether Identified as Vulnerable & Marginalized Group
Yes No
Communication Channel
  • Engagement survey
  • Annual strategy meets
  • Quarterly CEO connect
  • Leadership town halls
  • Leadership meets
  • VIBE magazine
  • LTM models podcast
  • LTM official website
  • RAIma bot
  • ReimAlgine HR channel
  • ULTIMA Works
  • Viva Engage
  • Updates from HRCommunications channel
  • Technology and cybersecurity awareness programs from Shoshin School channel
  • DEI communications and dashboard
  • Wellness webinars and feedback
  • Org Communications Teams Channel
  • Internal Communications channel
  • External social media
  • GET Connect
Key Topics and Concerns
  • Understanding employee sentiments and feedback
  • Setting direction for the year ahead, aligning leadership, and translating vision into executable priorities
  • Sharing insights with associates on Q-o-Q growth, future organization goals, and client deals
  • Sharing insights on current organization positioning, reiterating direction and priorities, revenue, growth, and deal wins. Highlighting key initiatives and transformations to the associates
  • Aligning on priorities for organization growth, discussing execution frameworks, and strengthening leadership cohesion
  • LTM's quarterly culture magazine informs, engages, and connects with our associates by showcasing achievements, sharing key updates, and reinforcing the company culture
  • Podcast series where our associates proudly share their personal stories, professional journeys, learnings, achievements, and challenges to elevate their belongingness with the organization
  • Our official website to get the latest company updates
  • LTM's people super-agent supports employees' HR queries, improves employee experience across locations, and acts as a smart interface between employees, managers, and HR systems
  • LTM's hyper-personalized, AI-enabled digital workspace brings together enterprise applications, knowledge, policies, and updates
  • Our enterprise social networking and community platform that encourages associates to connect, share, ask, and engage beyond day-to-day collaboration
  • Updates about HR policies, Rhythm activities, NPS awareness sessions, corporate benefits, external awards and recognitions, POSH, compliance, insurance, etc.
  • Notifications on TECH Triumph sessions, Quantum Technology awareness programs, and other Learning & Development updates
  • Men's Health webinars, International Women's Day celebration updates, Women's Day Inner Healing Sessions, Give to Gain initiative with digital badges, etc.
  • Wellness webinars covering our four major aspects: physical, emotional, financial, and social wellbeing – ergonomic webinars, sessions on menopause and overall health management, webinars on financial clarity and independence for women, pneumococcal awareness with health experts, etc.
  • Official updates, enterprise-wide communications, leadership messages, major people and HR updates, CEO Connect notifications, etc.
  • L&T Group updates: news on corporate award wins, The L&T-ite Magazine, launch of new L&T business segments, etc.
  • Updates on LinkedIn, X, and Instagram about recent LTM wins, BlueVerse Sovereign Cloud, ServiceNow, OutCreating moments, etc.
  • Connects with graduate engineer trainees for fresh talent
Investors and Shareholders Investors and Shareholders
A Q E O

As providers of capital, our investors play a critical role in supporting our growth and expansion plans. We engage with them regularly to provide transparent communication about our strategy, performance, and long-term value-creation priorities. Their perspectives help strengthen our governance and decision-making processes.

Whether Identified as Vulnerable & Marginalized Group
Yes No
Communication Channel
  • Investors Page on the website
  • Integrated Annual Report
  • Stock Exchange notifications
  • Annual General Meeting (AGM)
  • Press conferences & newsroom releases
  • Investor Meetings, conferences, and non-deal roadshows
  • Quarterly earnings call
  • Quarterly emails to shareholders
  • Notification through emails/letters on regulatory updates of their manner of holding shares in LTIM/ updation of KYC/etc.
  • Investor Day
Key Topics and Concerns
  • Educating the investor community about our value creation model and business strategy for the long-term
  • Apprise and explain to investors the IT services industry dynamics and our performance
  • Enabling shareholders to participate effectively in General Meetings and vote on matters related to the Company, along with the additional right of demanding a poll
  • Helping investors voice their concerns regarding Company policies, reporting, strategy, etc., and addressing them adequately and to their satisfaction
  • Creating awareness and greater visibility of LTM's performance, and receiving valuable suggestions
  • Understanding shareholder and investor expectations from LTM
Media Media
O

We engage with industry bodies and ecosystems to deepen our understanding of the sector's role in driving positive sustainability and climate outcomes, as well as the key drivers shaping future development. These engagements enable us to stay aligned with evolving trends, strengthen transparency, and enhance how we communicate our sustainability-led initiatives.

Whether Identified as Vulnerable & Marginalized Group
Yes No
Communication Channel
  • Corporate websites
  • Press releases
  • Media opportunities through interviews, bylines, and quotes
  • Sponsored (industry) events/ marketplace presence
Key Topics and Concerns
  • Communicating LTM's strategy, performance, and way forward
  • Amplifying our brand as a responsible corporation
  • Safeguarding the reputation of LTM
  • Showcasing thought leadership and our capabilities
  • Driving business development and insight into public and business concerns
Communities Communities
O

A harmonious relationship with the communities in which we operate is essential to our social license to operate. We actively collaborate with our NGO partners and community stakeholders to support inclusive and sustainable societal development, creating shared value across the ecosystems we serve.

Whether Identified as Vulnerable & Marginalized Group
Yes No
Communication Channel
  • Community meetings
  • Pamphlets
  • Newspaper
Key Topics and Concerns
  • Needs of the community
  • Listening to community feedback on the impact of the projects executed recently
    Suppliers Suppliers
    A O* C#

    The adoption of sustainable practices and the timely availability of goods and services from our suppliers have a material impact on our operations and the efficiency of service delivery to clients. We engage closely with our suppliers to promote responsible practices, ensure reliability, and strengthen the resilience of our value chain.

    Whether Identified as Vulnerable & Marginalized Group
    Yes No
    Communication Channel
    • S360 portal
    • Vendor meets
    • Emails
    Key Topics and Concerns
    • Stronger partnerships
    • Demand sustainability
    • Creditworthiness
    • Robust governance
    • Ethical behavior
    • Fair and transparent business practices
    • Embracing diversity
    • Automated performance monitoring
    • Training
    Industrial Bodies Industrial Bodies
    O

    As our valued partners in advancing the future of IT, it is essential for us to maintain strong, collaborative relationships with the industry bodies. These engagements enable us to align with emerging trends, contribute to sector-wide development, and strengthen our collective impact.

    Whether Identified as Vulnerable & Marginalized Group
    Yes No
    Communication Channel
    • Conferences and seminars
    • Committee meetings
    • Regional councils
    • Surveys & industry reports
    Key Topics and Concerns
    • Co-creating industry best practices with industry bodies
    • Driving responsible AI and digital innovation
    • Active participation in Regional Councils across key markets
    • Representation on the Nasscom –UK Council and US CEO Council
    • Driving policy advocacy and ecosystem growth collaboratively
    Academic Institutions Academic Institutions
    O

    Campus to Corporate, aimed at the development of a skilled talent pool for specific business demands, driving innovation, and strengthening our competitive advantage.

    Whether Identified as Vulnerable & Marginalized Group
    Yes No
    Communication Channel
    • Campus recruitment drives
    • Community meetings
    • Corporate and career website
    • Notice board
    • Email
    Key Topics and Concerns
    • Job creation
    • Internship opportunities

      * Regular operational, compliance, onboarding
      # Document submission, live status, Updates