Business AI

Business AI is LTM’s approach to translating rapid advances in generative and agentic AI into trusted, enterprise‑scale business outcomes. It reflects how we bring Business Creativity to AI, combining intelligent systems with human insight to drive meaningful transformation.

The pace of AI innovations, particularly in agentic AI, is unprecedented and continues to accelerate, creating both opportunity and uncertainty for enterprises. At LTM, we focus on building secure, trustworthy, and enterprise-grade AI platforms that align innovation with measurable business value.

We go beyond technology deployment to design intelligent, autonomous systems that reshape how work is performed at scale. With responsible AI, governance, and human oversight embedded from the outset, we ensure AI delivers sustained, real-world impact, enabling organizations to outcreate new operating models and growth opportunities.

BlueVerse

We empower enterprises with transformative artificial intelligence solutions that drive innovation and business growth. Anchored in the BlueVerse AI ecosystem, proprietary IP, and global partnerships, our AI practice enables enterprises to adopt AI in ways that support meaningful business transformation.

With more than 75,000 Gen AI-trained associates and over 12,000 data professionals across eight global Centers of Excellence (CoEs), we deliver personalized, AI-powered solutions.

Our approach extends beyond technology implementation to optimizing business processes and organizational structures, ensuring outcomes that are comprehensive, trustworthy, and aligned with enterprise value creation.

The BlueVerse AI ecosystem forms the foundation of our AI practice, supported by proprietary IP and global partnerships. Operating through a Hub-and-Spoke model, the Hub focuses on building AI talent, enterprise-grade platforms, and cross-industry solutions, while the Spokes embed domain expertise across delivery units, bringing intelligence closer to client engagements.

Voicing.AI

Backed by LTM’s strategic partnership and investment, Voicing.AI enables enterprises to transform customer interactions through agentic, AI-powered voice capabilities that deliver human-like conversations at scale. Designed as a 24/7 AI phone partner, it supports inbound and outbound calls with conversational, contextual, and emotional intelligence across more than 20 languages.

As enterprises move toward always-on, scalable engagement models, Voicing.AI enables real-time conversations, task execution, and issue resolution through intelligent voice agents. The platform integrates seamlessly with CRM systems, knowledge bases, and call management platforms, enabling contextual, multilingual interactions across more than 20 languages.

Built on proprietary, industry-specific large language models and governed by robust security protocols, including SOC2 and HIPAA compliance, the platform ensures secure and reliable deployment.

The impact includes improved customer experience through empathetic interactions, faster issue resolution, and enhanced productivity, enabling organizations to outcreate more responsive and scalable engagement models and 24/7 multilingual support. Enterprises benefit from significant cost savings, productivity gains, rapid deployment, and more personalized engagement at scale.

Application Management Services

Our Application Management Services (AMS) reimagine traditional service management by shifting from reactive, ticket-based models to proactive, AI-led operations. Designed to prevent issues before they impact business outcomes, the offering emphasizes productivity-driven gains over labor-led efficiencies, enabling more than 30% immediate savings.

The practice delivers always-on application services supported by proactive observability, automation-led CMDB/KEDB integration, and SOP-driven execution. Leveraging AIOps, self-diagnostics, and agentic AI. AMS enables intelligent handling of L1 and L1.5 tickets, while L2 and L3 services are managed through self-healing, AI-enabled operations. Core capabilities are anchored in an AI-native delivery model powered by an enterprise knowledge fabric within the BlueVerse ecosystem, along with the FAIR engagement construct that ensures accountability, governance, and reliability.

Through automation, pre-built accelerators, and a strong partnership ecosystem, AMS enhances operational performance, enables ticket avoidance, and drives continuous innovation, helping enterprises outcreate more efficient and resilient application environments.

Cognitive Infrastructure Services (CIS)

Outcreating infrastructure into a growth engine in an AI-driven economy. Our Cognitive Infrastructure Services (CIS) reimagine infrastructure as a growth engine in an AI-driven economy, enabling enterprises to build smarter, more resilient, and secure digital cores across hybrid environments. By combining innovation, partnerships, and domain expertise, CIS supports modernization of legacy estates, deployment of AI-ready infrastructure, and secure extension of capabilities to the edge.

The integrated portfolio spans cognitive foundations, AI-first workplace services, sovereign cloud, enterprise service intelligence, and intelligent edge, helping enterprises reduce complexity while out-imagining the performance, security, and user experience.

Through AI-orchestrated integrated operations aligned with iRun, CIS delivers predictive, automated, and insight-driven capabilities, enabling organizations to outcreate operational efficiency while strengthening long-term competitiveness. Further, CIS blends deep infrastructure engineering with domain insights and delivers AI-orchestrated integrated IT operations (iRun) to help clients out-innovate faster, operate leaner, and scale with confidence. This model provides predictive, automated, and insight-driven operations across compute, network, workplace, cloud, edge, legacy estates, and applications.

Cybersecurity

Our cybersecurity practice positions cybersecurity as a strategic enabler of innovation. With an AI-infused, resilience-first approach, the service line integrates generative AI across the security framework to deliver proactive and adaptive protection.

As cyber threats grow in sophistication, enterprises require security strategies that go beyond detection to ensure continuous resilience. Our services combine advanced monitoring, threat intelligence, and automated response capabilities to protect enterprise systems and data across complex digital environments.

Through global Cyber Defense Resiliency Centers (CDRCs), we provide continuous monitoring and rapid remediation capabilities, supported by platform-agnostic architecture and Zero Trust principles.

By enabling secure innovation, we help organizations maintain operational continuity and build cyber-resilient environments in an increasingly AI-driven economy.

Data and Analytics

We empower enterprises to harness data as a strategic asset powering AI and Business Creativity at scale to drive sharper decisions, industry relevance, and sustained competitive advantage. Our Data and Analytics practice focuses on helping organizations transform data into a strategic asset that supports innovation and long-term growth.

We help organizations transform fragmented data into trusted, actionable insights by modernizing data environments, establishing governance frameworks, and ensuring AI readiness.

Our capabilities span data modernization, data for AI, contextual data management, intelligent insights, and responsible governance. Supported by partnerships with leading platforms like AWS, Databricks, Google Cloud, Informatica, Microsoft, and Snowflake, we enable faster decision-making and unlock new growth opportunities.

These collaborations have earned us accolades, including the Databricks Business Transformation Partner of the Year 2025 and Snowflake 2025 Partner of the Year for Manufacturing & Industrials Data Cloud Services awards. Through global events, we drive client advocacy and enhance brand recognition. We also launched our first-ever collaboration with The Wall Street Journal to showcase perspectives on building a data foundation for scalable AI.

With trusted data and AI at the core of our approach, we help enterprises outcreate smarter, insight-driven business outcomes. Through initiatives such as DIWA, we remain committed to fostering diversity and empowering women in data and AI.

Interactive

Interactive is our AI-native, full-service digital agency shaping experiences that touch a billion lives. By blending creativity with technology, we design transformative experiences at the front lines of business. We bring together human insight, creativity, and advanced technology to develop high-impact solutions that address complex business challenges.

As enterprises increasingly prioritize integrated customer experience, marketing, commerce, and service transformation, we enable initiatives that deliver measurable business growth outcomes and long-term value.

• CraftStudio: Marketing ecosystem for the enterprise of the future, enabling scalable, AI-powered content and experience orchestration
• Marketing: AI-first marketing capabilities integrated with data and technology to help brands build and strengthen digital brand equity
• Commerce: Personalized commerce experiences designed to enhance customer journeys and foster long-term loyalty
• Service: Reimagining service delivery through tailored, seamless interactions that create sustained value
• Consulting: High-impact strategic capabilities that accelerate clients' growth ambitions and transformation journeys
• X-nnovation: Leveraging immersive technologies to design human-centered experiences and secure digital journeys
• App World: Bold, intuitive applications that redefine anywhere, anytime digital experiences

We combine design, data intelligence, and next-generation technologies to deliver solutions that drive growth, efficiency, and return on investment (ROI) at scale. Through AI-powered experiences, we help organizations build lasting brand value, deepen engagement, and outcreate more meaningful customer connections.

The practice integrates strategy, creative, insights, media, and data expertise into a unified offering while embedding AI, engineering, and platform capabilities across the experience lifecycle. Key enablers include BlueVerse CraftStudio and solutions such as AgentSurf, Chatweb, ShopFlex, and AIMS, supported by strategic partnerships across leading Martech ecosystems, including Adobe, Salesforce, Microsoft, and Shopify.

AI-led Engineering

Our AI-led Engineering practice enables enterprises to outcompete through a cloud-centric approach focused on accelerating cloud adoption, modernizing core systems, and enabling the design and development of digital products.

We follow a cloud-centric model built on three pillars: embrace for Cloud to accelerate adoption and migration, optimize for Cloud to modernize core systems through transformation, and innovate in Cloud to design and build next-generation digital products.

Our AI-powered, automation-first approach spans four key areas:

• Enterprise Modernization
• Product Development
• Full Stack App Services
• End-to-end Quality Engineering

Our North Star is centered on delivering agentic AI automation for application services, supported by Knowledge Fabric, a core component of the BlueVerse ecosystem. Knowledge Fabric integrates data across the software development lifecycle, eliminating silos between design, development, testing, and deployment.

Purpose-built platforms for Legacy Modernization, Agentic SDLC, and Quality Engineering and AI Trust Assurance enable scaled autonomous SDLC engineering services. Together with Knowledge Fabric, these capabilities support task parallelization, accelerate delivery cycles, and help organizations move toward zero-backlog states while maintaining consistent quality across outputs.

Strategic partnerships with leading hyperscalers, including Microsoft Azure, AWS, and Google Cloud, form the foundation of our solutions. Integrations with specialized partners such as CAST, GitHub, Sonar, and Opsera further enhance our capabilities with niche expertise and advanced tooling.

Through this integrated approach, we combine domain expertise with intelligent technologies to bring Business Creativity into engineering, unlocking exponential productivity, improving quality, and enabling enterprises to outcreate faster, more efficient, and innovation-led development environments.

Industry.NXT

The NXT industrial revolution is here.

Through iNXT, we enable enterprises to harness the convergence of physical and digital systems in an evolving industrial landscape defined by intelligent machines, predictive operations, and self-aware products.

As organizations accelerate the digitization of industrial operations and maintenance (O&M) processes, they must also develop new digital business models while improving environmental, health, and safety (EHS) and ESG outcomes, particularly within complex brownfield environments.

We support industrial transformation through initiatives such as modernizing legacy systems, enabling Industrial DataOps, and deploying pragmatic Industrial AI solutions. By combining digital expertise with practitionerled domain insights and experience-led design, we help enterprises navigate complexity and drive meaningful transformation.

Through this integrated approach, we bring Business Creativity into industrial ecosystems, helping organizations to outcreate smarter, more efficient, and future-ready operations.

Our focus remains on delivering tangible and measurable outcomes that support sustainable growth and long-term value creation for industrial enterprises undergoing digital transformation.

Enterprise Application Services

Our Enterprise Application Services focus on reimagining enterprise systems through consulting, modernization, implementation, testing, and managed services. We combine insights-driven advisory with scalable execution to optimize operations, improve performance, and support continuous application evolution.

SAP

We bring over 25 years of SAP expertise, supporting more than 250 global clients through one of the industry’s largest and most mature SAP practices. Our capabilities are powered by 10,500+ SAP professionals, over 6,300 certifications, and more than 50 purpose-built innovations delivering measurable business outcomes at scale.

As a Global Strategic Services Partner (GSSP), we work closely with enterprises to accelerate the adoption of SAP innovations, including RISE with SAP, GROW with SAP, SAP Business Data Cloud, SAP Business AI powered by Joule, Industry Cloud solutions, Sustainability offerings, and SAP Business Technology Platform (BTP)–based platform services and extensions.

We deliver end-to-end SAP transformation programs spanning advisory, implementation, and long-term value realization across industries, helping organizations modernize their SAP landscapes and build intelligent digital cores aligned with evolving business needs.

We continue to strengthen our ecosystem leadership through high-impact engagements with SAP and the broader partner ecosystem. In FY26, we participated as a Diamond Sponsor at SAP Sapphire in Orlando and Madrid, Tricentis Transform 2025 in Nashville, and SAP Finance & Spend Connect 2025.

Our practice has been recognized with multiple industry accolades, including a double win at SAP Finance & Spend Connect 2025, recognition as Global SAP Transformation Partner of the Year 2025 by Tricentis, and positioning as a Leader in the ISG Provider Lens™ SAP Ecosystem 2025 for RISE with SAP Implementation and SAP Business AI and BTP services globally.

Through this integrated approach, we combine deep domain expertise with intelligent technologies to bring Business Creativity into enterprise systems, facilitating organizations to outcreate more agile, resilient, and futureready digital cores.

Oracle

Our Oracle practice focuses on enabling enterprise transformation through solutions aligned with Oracle technologies and platforms.

Key initiatives include modernizing legacy Oracle workloads through programs such as Oracle ERP to GCP, which supports the migration of Oracle environments, beginning with JD Edwards, to Google Cloud.

Another key offering is TransisTOR, our AI-native transformation engine designed to convert legacy Oracle workloads into AI-ready environments using Oracle’s AI Data Platform. The platform integrates KPIs, industry accelerators, and Agentic AI capabilities to deliver scalable and future-ready solutions.

In 2025, we achieved Level 3 membership in the Enhanced Oracle Partner Network, strengthening collaboration across training, go-to-market alignment, and customer success initiatives. This partnership has facilitated codevelopment of offerings, deeper participation in Oracle programs, and active engagement at major Oracle events.

Our Oracle practice has expanded to more than 5,000 certified professionals and holds over 200 Expertise Badges. We also participated in Oracle’s Generative AI Beta Program and served as a Gold Sponsor at Oracle AI World 2025, where TransisTOR was showcased as part of Oracle’s AI Data Platform launch.

Industry accelerators for retail, utilities, and manufacturing are available through the Oracle Cloud Marketplace, allowing faster and more effective transformation across sectors.

The practice has earned multiple Oracle Partner Awards, strong analyst recognition, and more than 1,130 certifications through the Race to Certification 2025 program. These achievements position us among the top three global Oracle partners and support the continued growth and evolution of our capabilities.

Through this integrated approach, we combine deep domain expertise with intelligent technologies to bring Business Creativity into enterprise transformation, empowering organizations to outcreate more agile, scalable, and AI-ready operating environments.

Enterprise Cloud Applications

One of our fastest-growing business units, Enterprise Cloud Applications, helps unlock the full potential of enterprises by delivering scalable, platform-led solutions that drive transformation and operational excellence.

ServiceNow

We continue to strengthen our position as an elite ServiceNow partner, supported by more than 1,500 consultants, 1,500 implementations, and over 2,500 certifications, along with a strong 99% customer retention record. Our partnership spans consulting and implementation, reseller, and service provider and builds programs, enabling large-scale digital transformation across industries.

We deliver ServiceNow consulting, implementation, and platform services across a wide range of modules, including ITSM, HRSD, SPM, SecOps, Crisis Management, Gen AI capabilities, and AI agents. These capabilities enable enterprises to streamline workflows, enhance productivity, and improve service delivery across functions.

Our practice supports enterprise workflows through more than 2,000 digitized workflows, over 1.5 million user experiences, and more than 30 accelerators spanning ITSM, ITOM, HRSD, SPM, IRM, CSM/FSM, SecOps, and industry-specific solutions. We also develop custom applications and verticalized offerings across sectors such as BFSI, Manufacturing, Energy, Healthcare, and Technology.

Strategic Priorities

Scaling joint go-to-market initiatives through verticalized solutions across key industries, including BFSI, manufacturing, energy, and the public sector.

• Expanding presence in high-growth markets such as Saudi Arabia and the UAE
• Co‑innovating with ServiceNow to develop next-generation solutions
• Strengthening field and executive alignment through structured governance
• Building AI agents to support AI-enabled workflows

We maintain a comprehensive 360‑degree partnership with ServiceNow, combining capabilities as an elite partner, a top-tier customer, and a global service provider. We are also one of ServiceNow’s largest customers in the APAC region and serve as the launch partner for ServiceNow’s Agentic AI.

Our ServiceNow practice consistently maintains a CSAT score greater than 4.5 across engagements, reflecting our commitment to delivering high-quality, outcomedriven solutions.

By combining platform expertise with intelligent technologies, we bring Business Creativity into enterprise workflows, helping organizations to outcreate and operate with greater agility, efficiency, and experience-led impact at scale.

Microsoft Business Applications

Our Microsoft Business Applications practice leverages Microsoft Copilot’s Agentic AI capabilities to support CRM and ERP solutions across Microsoft Dynamics 365 and Power Platform.

We deliver AI-enabled business solutions that support a wide range of enterprise functions, including sales, service, finance, supply chain, commerce, HR, and field service, helping organizations to streamline operations and improve decision-making.

With a team of more than 1,000 consultants and over 25 proprietary tools developed through our Power Platform Innovation Center, we deliver scalable, AI‑enabled solutions tailored to global enterprise needs.

We are a top‑tier Microsoft Solutions Partner with advanced specializations in Low-Code Application Development and Intelligent Automation. Our team has successfully executed more than 175 engagements across over 100 countries globally, reflecting the global scale and impact of our capabilities.

Through this integrated approach, we blend platform expertise with intelligent technologies to embed Business Creativity into enterprise applications, positioning organizations to outcreate connected, agile, and insightdriven operations.

Enterprise Integration & Business Process Orchestration

Our Enterprise Integration & Business Process Orchestration practice focuses on driving nextgeneration, AI-powered digital transformation through seamless integration and intelligent orchestration of processes across enterprise systems.

As organizations navigate increasingly complex, clouddriven landscapes, the need for unified data flow and system interoperability continues to grow. With rising demands for portfolio rationalization and consolidation, enterprises must integrate applications, processes, and data across distributed environments.

We deliver integration, process orchestration, automation, and microservices-based solutions that accelerate transformation initiatives. Our service portfolio includes Enterprise Application Integration, Business Process Management, API Management, Enterprise Content Management (ECM), Cloud and Hybrid Integration, and Event Streaming.

Within the Platforms Service Line, we offer:

• Integration Services
• Orchestration Services

Our team of more than 3,000 experts has successfully delivered over 100 projects for more than 200 clients globally. By applying design thinking, our consultants and architects align solutions with strategic business objectives, ensuring measurable and sustainable outcomes.

Proprietary accelerators such as NO2PAY, Zero Touch Modernization, imood, X2C, Many2Mule, Elevate.AI, Cloud Catalyst, ARCoT, and Agentic AI toolkits support rapid and high-impact solution delivery. These are complemented by domain-specific solutions and Centers of Excellence and ready-to-deploy frameworks that reduce implementation time and cost.

Through enhanced integration and autonomous orchestration capabilities, we enable faster value realization and stronger return on investment. By combining domain expertise with intelligent technologies, we bring Business Creativity into enterprise ecosystems, helping enterprises to outcreate sustainable, scalable transformation through integration-led modernization.

Disruptive SaaS (DSaaS)

Our Disruptive SaaS (DSaaS) practice brings together deep product specialization and AI‑driven capabilities to help enterprise transformation across critical business functions.

We support transformation across Lead‑to‑Revenue (L2R), Source‑to‑Pay (S2P), and Supply Chain Management (SCM) functions, combining intelligent automation, AI‑based pricing guidance, machine‑learning‑driven forecasting, predictive modeling, and data‑driven decision frameworks.

Our teams work with leading SaaS platforms, including PROS, Zilliant, Model N, Conga, Kinaxis, o9, Esker, Coupa, and Ivalua, to deliver end‑to‑end transformation across enterprise processes.

The practice is supported by partnerships spanning over 20 cloud applications and a strong talent base of more than 170 cross‑skilled consultants. These capabilities enable us to embed next-gen AI into business processes across the lead-to-revenue cycle, sourcing management, and algorithm‑driven supply chain planning.

By combining our domain-rich product expertise with intelligent technologies, our DSaaS team brings Business Creativity into enterprise processes to outcreate faster decision cycles, improve revenue accuracy, build resilient supply chains, and scale digital operations effectively.

GCC-as-a-Service

Our Global Capability Center (GCC)-as-a-Service offering helps enterprises to build and scale future-ready global capabilities that extend beyond cost efficiency to support innovation, resilience, and long-term business value.

We partner with organizations across the full GCC maturity spectrum, from greenfield setups to the transformation of established centers, through an end‑to‑end, lifecycle‑based approach covering Build, Operate, Transform, and Transfer.

We support clients through advisory‑led entity setup, talent and workforce strategy, governance design, regulatory and compliance enablement, and scalable service delivery across IT, digital, and business functions.

Our GCC‑as‑a‑Service model combines deep industry expertise, global delivery experience, and AI‑infused operating frameworks to create high‑performance capability hubs aligned with enterprise priorities. Our Hub‑and‑Spoke delivery model integrates centralized expertise with domain‑aligned delivery teams to support agility, consistency, and business alignment.

AI-enabled GCC operations enhance productivity, improve decision‑making, and enable intelligent automation at scale. Through strong partnerships and a componentized, flexible engagement model, we help enterprises establish GCCs as strategic growth engines that accelerate transformation, empowering them to outcreate global operations and sustained enterprise impact.