enablingpic
Manufacturing
Outcreating Passenger Safety:
IoT-led Transformation for a Global Elevator Manufacturer

The client is a leading global manufacturer of vertical transportation systems, including elevators, escalators, and moving walkways. With over two million installations worldwide and billions of daily users, the organization focuses on delivering superior customer experience and operational excellence.

Business Complexity

  • Complex IT integration challenges across diverse elevator systems, limiting seamless data collection and monitoring
  • Lack of real-time analytics to proactively detect issues and enable predictive maintenance
  • Limited transparency and visibility into elevator performance and technician activity
  • Inefficient service scheduling due to absence of predictive models leveraging real-time and historical data
  • Scalability challenges in deploying solutions across 30+ countries with varying regulatory requirements
  • Need for robust, secure architecture to support high availability and disaster recovery
  • Limited persona-specific insights for technicians, managers, and support teams

Our Approach

We partnered with the client to design and implement a comprehensive IoT- and AI-enabled platform to transform elevator service operations globally.

  • Three-tier architecture: Developed an integrated edge, platform, and enterprise architecture enabling real-time data capture, processing, and visualization
  • IoT-enabled ecosystem: Deployed sensors, gateways, and controllers to enable continuous monitoring of elevator systems
  • Custom IoT platform: Built a scalable, cloud-based platform supporting plug-and-play configurations and global localization
  • AI-driven analytics: Enabled predictive maintenance, real-time alerts, and persona-specific insights to enhance decision-making
  • Personalized user experiences: Delivered tailored applications for technicians, building managers, and support teams
  • Agile product development and global rollout: Supported end-to-end delivery, including development, testing, deployment, and multi-region support
Through this transformation, we applied Business Creativity by integrating domain expertise with intelligent technologies to enable proactive, scalable, and futureready service operations.

Technology Stack

  • IoT-based three-tier architecture (edge devices, sensors, gateways)
  • IoT event hub and real-time data processing
  • Microsoft Azure cloud platform
  • AI/ML and analytics using proprietary platforms
  • DevSecOps for continuous integration and deployment

Impact

  • 10–15% reduction in service tickets through predictive maintenance
  • 10–20% reduction in maintenance effort, improving operational efficiency
  • 2–5% increase in service portfolio growth
  • 2–5% increase in new equipment sales
  • Improved revenue and margins through enhanced productivity and service optimization
This transformation enabled the client to outcreate a more intelligent, efficient, and scalable service ecosystem, strengthening reliability, customer experience, and long-term growth.