Corporate Overview
Introduction
Theme Note 2026 Highlights Message from the Chairman Message from the CEO & MD Message from the Whole-time Director & CFO Report Profile Outcreating for those we ServeLTM at a Glance
Who We Are Service Offerings Industries Verticals Geographical FootprintA Year Where We Outcreated
Key Performance Indicators Awards and RecognitionDelivering Value through Business Creativity
Business Model Operating Context Stakeholder Engagement Materiality Risk ManagementCase Studies
Outcreate, Responsibly
ESG Vision and Progress Environment Social GovernanceStatutory Reports
Management Discussion and Analysis Business Responsibility and Sustainability Report Board’s Report Corporate Governance Report Risk Management ReportFinancial Statements
Standalone ConsolidatedGlobal Presence and Notice
Global Presence Notice of the thirtieth AGM
BlueVerse Outcreating
Utilities Operations:
AI-led Transformation with BlueVerse™ for a US Power Giant
AI-led Transformation with BlueVerse™ for a US Power Giant
The client is a leading US-based energy provider serving over 7 million customers across 16 states, with a diverse portfolio spanning conventional and renewable energy generation. The organization is focused on delivering reliable energy services while advancing operational efficiency and innovation.
Business Complexity
- High volume of manual legal processes, with over 600 man-days per month spent on repetitive tasks
- Increasing demand for faster, accurate legal responses within strict timelines
- Fragmented workflows leading to inefficiencies and elevated compliance risk
- IT operations burdened with high ticket volumes (7,000+ monthly tickets) and repetitive L1/L2 support tasks
- Lack of 24×7 support, resulting in long wait times and reduced user experience
- Limited scalability of legacy systems to handle growing operational complexity
Our Approach
We partnered with the client to implement LTM BlueVerse, enabling AI-driven transformation across legal and IT operations.
- DERIC – Legal AI agent: Automated interrogatory workflows and legal research, generating accurate first drafts and enabling faster, compliant responses
- AskIT – IT AI agent: Delivered autonomous 24×7 IT support, resolving and triaging L1/L2 tickets while enabling self-service capabilities
- Agentic AI ecosystem: Deployed intelligent AI agents integrated across enterprise systems, including Outlook, ServiceNow, and internal portals
- Secure and scalable architecture: Enabled role-based access and governance through enterprise identity systems and secure data integration
- Cloud-native platform: Leveraged BlueVerse Foundry on Azure with advanced AI and automation capabilities
- Enterprise-wide enablement: Scaled AI adoption across multiple departments, enhancing collaboration and operational efficiency
Through this transformation, we
applied Business Creativity by
combining domain expertise with
agentic AI to streamline complex
workflows and enable intelligent,
scalable enterprise operations.
Technology Stack
- BlueVerse AI platform and agentic AI frameworks
- Microsoft Azure cloud infrastructure
- OpenAI and advanced language models
- Enterprise integrations (ServiceNow, Outlook, internal portals)
- Identity and access management (Active Directory, Entra ID, Okta)
Impact
- 75% reduction in manual effort, with 450+ hours saved per month in legal operations
- 60% faster response times, reducing legal turnaround from 5 days to 2 days
- 80%+ improvement in draft quality, enabling faster and more consistent outputs
- 10–20% cost savings, reducing reliance on external legal counsel
- Significant reduction in IT workload, through automated ticket resolution and 24×7 support
This transformation enabled the client to
outcreate a more intelligent, efficient, and scalable
operating model, empowering teams to focus
on higher-value work while enhancing service
delivery across the enterprise.
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