Tech-celeration in customer experience Retail industry in the post-pandemic era

The Techceleration in customer experience POV discusses customer experience optimization and the rapid digitization in retail due to the pandemic. It highlights the adoption of technologies like AI, IoT, ML, and blockchain to achieve customer journey acceleration, enhance customer satisfaction and enhance customer experience. The POV emphasizes the importance of CX improvement strategies, maintaining a set of customer retention tools, digital transformation, personalized customer journeys, and overcoming challenges like legacy systems and regulatory policies.