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  • What we do
    CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
    • Industry.NXT
    Business AI
    • BlueVerse
    PROPRIETARY OFFERINGS
    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
  • Industries we serve
    INDUSTRIES
    • Banking
    • Capital Markets
    • Communications, Media and Entertainment
    • Energy & Utilities
    • Healthcare
    • Hi-tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Retail and CPG
    • Travel, Transport and Hospitality
  • About us
    ABOUT US
    • Company
    • Investors
    • Brand
    • Newsroom
    • Partners
    • Insights
    • Environment, Sustainability and Governance
    • Diversity, Equity and Inclusion
  • Careers
Contact
  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Industries we serve
  3. Digital Transformation in Manufacturing | Manufacturing Consulting Services - LTM
  4. Industrial Manufacturing Digital Transformation Services | LTM
  5. Customer Experience

Customer Experience

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Overview

The current shift towards digitization, accelerated by the pandemic, has forced enterprises to rethink and reimagine their customer touchpoints throughout their business value chains. LTM offers end-to-end commercial excellence solutions with an emphasis on customer experience transformation. We assist with leveraging omnichannel B2B and B2B2C solutions, pricing analytics, opportunity identification, up-selling, and cross-selling products.

    • Case Studies
    • what we think

    Driving Real-world Results

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    CX Transformation for a Global Manufacturer of Materials Processing Machinery and Aerial Work Platforms

    • Case Study
    • Manufacturing

    CX Transformation for a Global Manufacturer of Materials Processing Machinery and Aerial Work Platforms

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    B2B E-Commerce Store for Channel Partners of a US-Based Company

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    Enabling Salesforce Ecosystem Resiliency through Next-gen Managed Services for Global Industrial Manufacturer

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    How Did LTM Help One of the Largest Automobile Enterprises in the US Unlock Smarter Lead Nurturing with Salesforce’s Einstein AI Predictions

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    Reengineering Customer Engagement and Experience for Captive Finance Division of Global Automotive Major

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    Harmonization & Transformation of Global Lead-to-Order Processes for Water Technology Company

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    What We Think

    Road to Manufacturing Transformation: Maximizing Revenue with a 360-Degree Customer View

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    Field Service Transformation Strategy for Industrial Original Equipment Manufacturers (OEMs)

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    It’s time to Outcreate

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    It’s time to Outcreate

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    • Business AI
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