Shaping the new retail customer experience

Jun 01, 2023

This report explores the impact of COVID-19 on retail customer experiences, emphasizing the shift to digital transformation in banking, e-commerce and digital sales. It highlights changing consumer behaviours, the need to adopt fintech solutions for banks, the importance of adapting customer journeys, and leveraging blockchain technology in banking for seamless experiences. The report underscores the need for retailers to enhance digital capabilities and communication to meet evolving customer expectations.