Turbocharging Employee Productivity with Unified Experiences for M&E Major

Client

The client is a leading American Media and Entertainment conglomerate renowned for movies, cable television, direct-to-consumer streaming, theme parks, etc. They are the leaders in Fortune 500's entertainment list.

Challenges

• The client's employees used multiple WordPress portals and 15+ platforms to access HR and IT tools. This fragmented and non-personalized experience caused employee dissatisfaction impacting their productivity.
• The lack of coherence in business processes created a siloed environment that could not scale with evolving business needs
• Additionally, multiple portals with varying user interfaces posed a significant challenge for content administrators as they had to repeatedly publish the same content across several sites causing effort duplication

LTM Solution

Our certified ServiceNow Consultants leveraged U-First design thinking methodology and proprietary enterprise experience fabric PRISM to implement the following solutions:

• Unified employee portal served as the single-entry point to cater to all employee needs.
• Segment-centric content ensured a simplified and personalized experience.
• Feature-rich admin console boosted content admin productivity.
• Best-practice-aligned solution ensured easier administration, cost-effectiveness, and scalability to meet business needs.
• Advanced search capabilities provided precise and personalized results.
• Targeted communications enabled the employee to stay informed of crucial enterprise communications

Business Benefits

• Provided personalized and segment-intelligent experience to 250K+ users.
• One-stop shop for all HR and IT resources, enhancing the self-service experience.
• 20% MTTR reduction by consolidating 15+ platforms.
• Increased employee engagement with 1 million+ page views within 30 days of go-live.
• 25% faster content management through the dynamic admin console.
• $800K+ saving on YoY in OPEX cost