LTIMindtree Logo
logo_lnt_group_company
  • What we do
  • CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
    • Industry.NXT
    Business AI
    • BlueVerse
    PROPRIETARY OFFERINGS
    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
  • Industries we serve
  • INDUSTRIES
    • Banking
    • Capital Markets
    • Communications, Media and Entertainment
    • Energy & Utilities
    • Healthcare
    • Hi-tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Retail and CPG
    • Travel, Transport and Hospitality
  • About us
  • ABOUT US
    • Company
    • Investors
    • Brand
    • Newsroom
    • Partners
    • Insights
    • Environment, Sustainability and Governance
    • Diversity, Equity and Inclusion
  • Careers
logo_lnt_group_company
Contact
  • What we do
    CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
    • Industry.NXT
    Business AI
    • BlueVerse
    PROPRIETARY OFFERINGS
    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
  • Industries we serve
    INDUSTRIES
    • Banking
    • Capital Markets
    • Communications, Media and Entertainment
    • Energy & Utilities
    • Healthcare
    • Hi-tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Retail and CPG
    • Travel, Transport and Hospitality
  • About us
    ABOUT US
    • Company
    • Investors
    • Brand
    • Newsroom
    • Partners
    • Insights
    • Environment, Sustainability and Governance
    • Diversity, Equity and Inclusion
  • Careers
Contact
  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

ServiceNow-led Enhanced UX for World’s Largest Multimedia & Entertainment Major

Jun 01, 2023

  • Client
  • Challenge
  • LTM Solution
  • Business Benefits
  • Client
  • Challenge
  • LTM Solution
  • Business Benefits

Client

The client is arguably one of the world’s largest Media and Entertainment (M&E) businesses, with employees 190K+ across the globe.

Challenge

  • The client recognized that diversity was the mainstay of its ability to succeed and adopted employee experience as one of its core philosophies. However, in the digital age, the company was unable to address the diversity, inclusion, and anti-discrimination requirements and the rigor they needed from a monitoring and reporting standpoint. 
  • With the emphasis on effective people management, our client promoted a culture of collaboration and cooperation, which needed the right technology tools to bear fruit.

LTM Solution

  • The LTM solution was designed based on three core principles - collaboration, cooperation, and consolidation
  • The new design was based on an employee-as-a-customer approach, placing the employee experience at the core of the technology design and architecture.
  • The solution was focused on implementing a standard set of practices and procedures across the client’s operations worldwide, including programs on diversity and inclusion.
  • The key focus areas were ease of management, simplicity in reporting, and effective collaboration between regions and business units.

Business Benefits

  • Productivity was up, as was the user experience. The enabler was the unification of systems and processes in a manner that allowed different teams to use the same platform, and implement a standard set of processes that could be monitored and tracked for KPIs.
  • The collaboration platform allowed sharing of ideas and common interests and served as a one-stop-shop for all employee initiatives across business units and geographies.
slider image
Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

It’s time to Outcreate

Outcreate Your Business

  • Industries
  • iRun
  • iTransform
  • Business AI

Outcreate with LTM

  • Brand
  • Company
  • Careers
  • Locations

Outcreate Together

  • Investors
  • Newsroom
  • Partners
LTIMindtree Logo

It’s time to Outcreate

  • Industries
  • iRun
  • iTransform
  • Business AI
  • Brand
  • Company
  • Careers
  • Locations
  • Investors
  • Newsroom
  • Partners
LTIMindtree Logo
Accessibility Modern Slavery Statement Privacy Statement Responsible Disclosure Do not sell my personal information Sitemap

Stay connected for latest updates on LTIMindtree