Re-defined Service Business Model for Global Elevator Manufacturer

Client

The client develops, manufactures and markets elevators, escalators, moving walkways and related equipment.

LTM has been a prominent partner with the client over the years in conceptualizing and executing its digital journey.

Challenges

With the advent of digital technologies, the client planned to re-define the AMC business model to elevate user experience. The objectives of the digital transformation were to provide disruptive solution through asset visibility, proactive real-time monitoring and predictive insights to reduce shutdowns.

LTM Solution

LTM addressed the need for a disruptive business model with connected elevator solution. The solution started with monitoring real-time status of the unit and entailed to provide data insights and complete visibility of elevator portfolio.

• Enabled active monitoring of each elevator unit connecting elevator controller & sensors.
• Leveraged LTM secured device connectivity & data aggregation solution, Mosaic platform and Microsoft Azure for data ingestion and stream analytics.
• Developed elevator diagnostics tool for faster response time, more informed decisions and stronger relationship with the end customer.
• DevOps to ensure faster product release cycle.
• Next-gen features like touchless elevator, trapped passenger detection, real-time voice & video interaction with passenger. 
• A 360-degree real time view of multi geography portfolio of connected elevators.

Business Benefits

• Enterprise monitoring platform for 30,000+ connected elevator
• Reduced downtime of the elevators by 10-20%
• 10% cost saving in the service call reduction LTM
• Improved technician productivity
• Reduced call back