Outcreating Mission-Critical Crew Operations with a Secure, Cloud-Native Platform on AWS

Our Client

Our client is a leading global airline serving more than 200 million passengers annually across North America, Europe, Latin America, Asia-Pacific, Africa, and the Middle East. Headquartered in Atlanta, Georgia, the airline operates thousands of daily flights and manages complex flight, crew, maintenance, airport, and customer-service operations. Its CREW ecosystem includes Crew360, catering, aircraft and fleet administration, tracking, and shared foundation services supporting crew planning, workforce management, operational resilience, and day-of-operations recovery.

Challenges

• Legacy platform dependencies: Existing technology dependencies constrained modernization velocity and enterprise scalability across shared crew services.
• Aging technology frameworks: Inconsistent application frameworks increased technology and supportability risk.
• Security and governance gaps: Shared services lacked consistent security, identity, governance, and compliance controls.
• Mission-critical resilience requirements: Crew operations demanded greater stability, observability, and operational resilience.
• Limited modernization scalability: Application-by-application migrations made it difficult to establish a repeatable approach for future AWS adoption.

LTM's Solution

The airline needed to modernize its shared crew foundation without compromising the resilience and reliability required by mission-critical operations.

LTM delivered a next-generation, cloud-native platform on AWS, establishing a secure, resilient, and highly governed foundation for critical workforce operations. Leveraging ROSA, integrated security controls, advanced observability, and reusable engineering accelerators, the solution addressed the airline’s modernization and scalability requirements:

Platform and application modernization

Modernized foundational applications, APIs, shared services, and reusable components while standardizing Java, Spring Boot, Node.js, Angular, JUnit, and shared engineering frameworks.

Cloud-native transformation

Migrated the crew ecosystem from legacy infrastructure to multi-tenant ROSA, establishing a scalable and standardized cloud operating model and a repeatable path for future AWS adoption.

Security and governance modernization

Embedded centralized authentication, vulnerability remediation, security controls, and governance standards into reusable platform assets.

Operational resilience and reliability

Enhanced observability, monitoring, platform stability, and operational controls supporting mission-critical airline operations.

Modernization at scale

Established reusable automation, migration accelerators, engineering standards, and enablement frameworks to support future AWS adoption.

Business Outcomes

• $50M–$80M projected annual business value opportunity: Improved crew operations, workforce optimization, disruption recovery, operational resilience, reduced technology risk, and lower future modernization costs.
• ~$65M risk-adjusted annual business value estimate: Represents the estimated annual value upon broader adoption across the crew ecosystem.
• 10%–20% projected infrastructure optimization opportunity: Enabled through platform standardization, consolidation, multi-tenant operations, and improved resource utilization.
• 3-month migration to multi-tenant NexGen ROSA: Established a repeatable AWS adoption path for future crew services.
• Six core technology baselines modernized: Reduced obsolescence risk and improved long-term supportability.
• Faster, lower-risk future modernization: Reusable services, automation, security controls, engineering standards, and onboarding patterns established a foundation for continued transformation.
• AI-ready digital foundation: Created a foundation for future crew planning, workforce optimization, disruption recovery, and operational decision support.
• Established a modernized operational platform supporting mission-critical crew operations for more than 40K crew members, 100K employees, and 200M+ annual passenger journeys.

Technology Foundation

The solution leveraged AWS and Red Hat OpenShift Service on AWS (ROSA), supported by standardized application frameworks, centralized authentication, security controls, observability, reusable automation, and modern engineering practices. The foundation brought together modern application stacks and shared engineering frameworks to establish a scalable, cloud-native crew ecosystem.

Conclusion

The transformation gave the airline more than a modern technology stack. It created a secure, scalable, and repeatable operating foundation for mission-critical crew services. By connecting cloud modernization with resilience, governance, workforce effectiveness, and future innovation, LTM established a platform that could evolve with the airline’s operational priorities without carrying forward the constraints of the legacy environment.

Through this transformation, LTM brought Business Creativity to life, helping the airline modernize its crew operations and build a foundation for future innovation.