Managed Services & Oracle Hyperion Application Upgrade for Africa-based Financial Services Group

Client

The client is an Africa-based financial services group that offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management, and bank assurance.

Business Challenges 

• Hyperion-managed service support with onsite and offshore model  
• Manage L2 and L3 issues for Hyperion suite of products 
• Establish governance around the change management process 
• Establish DR environment and ensure automated syncing with production
• Automated process of data loading, validation, and consolidation  
• Automation of various processes concerning Hyperion applications  
• Reduce incidents leveraging root cause analysis and automation  

LTI Solution 

• Successful upgrade – from 11.1.2.3 to 11.1.2.4 – within the stipulated time and budget, without any significant issue in production 
• FDMEE data load process accelerated by 34% with parallel data load 
• Email notification for triggering success/failure notifications for relating to each data load and overnight jobs
• Reduced incident count by 51% due to permanent fixes for 98% of the issues 
• 100% accuracy in the migration process using templates and automation 
• 75s% improvement in implementing non-critical changes to production by segregating the change approval process. 

Business Benefits  

• Set up DR environment at a low cost and ensured production sync with tailor-made scripts
• Stabilized Hyperion infrastructure across all environments
• Implemented infrastructure Health-Check Kit to automate the server maintenance process
• Optimized Essbase ASO cube
• Automated all Hyperion Application processes by implementing a maintenance kit
• Developed knowledge management sites for each process
• Established governance and process for migration and change requests 

Technology/Module/Version

• Hyperion Financial Reporting 
• Hyperion Financial Management
• Oracle’s Essbase
• Hyperion Planning
• Hyperion DRM 
• FDMEE