Leading Energy Company Achieves $1 Mn ROI with LTIMintree’s Intelligent RPA

Client 

The client is a Fortune 500 company and one of the largest producers of NGLs and one of the largest natural gas processing companies in the U.S.

Challenges 

In order to improve the operational efficiency and build next-gen digitized operations, the client wanted to implement intelligent RPA. Additional challenges included:

• Manual intervention and multiple human touchpoints across processes 
• Increased data input errors due to mundane and repetitive nature of work 
• BOT performance issues while reading structured & unstructured data 
• Compromised quality due to aggressive deadlines & inept deliverables by competing vendors  
• Lack of extensive product support model & incident resolution

LTM Solution

LTM adopted the following 3-step approach to address these challenges:

• Discovery: We conducted detailed discovery sessions with various business teams to identify & assess potential RPA bots. Process identification was conducted using our multi-lens framework that shortlists processes prioritized on different factors like RoI, complexity & business objectives.
• Plan, Design & Implement: We planned quarterly targets of bots that were a mix of complex & quick wins. We emphasized on reusable components, scalability, meta bots & configuration-based design. Also, IQ bots were used to read structured & unstructured PDFs.
• Analytics Dashboard & 24/7 Support: We developed Intelligent Bot Governance Dashboards with unified business, IT & operational views for better transactional level, bot performance level and cost related insights, respectively. We offered 24/7 support to address production issues. 
• New operational guidelines were set for production support to cut down the time taken for return to service.

Business Benefits

• USD 1 million ROI, and further savings of USD 2 million (projected) for the coming year.
• 30,000 hours saved, post Intelligent RPA implementation
• 13 bots added to the system
• 40% reduction in change requests & incidents for defects and bot failures