How a Global Healthcare Leader Achieved 99.99% Uptime and $1Mn Savings with LTM’s AI-driven IT Operations

Jun 01, 2025

Client

The client is a leading global healthcare and life sciences company specializing in medical devices, pharmaceuticals, and consumer health products. With operations spanning multiple regions, the company is dedicated to advancing patient care and healthcare innovation through new-edge data, integration, and analytics (DIA) platforms. As the industry faces growing complexity—driven by technological advancements and evolving patient expectations—the client sought to enhance its digital capabilities to maintain efficiency, scalability, and global operational resilience.

Industry Landscape and Market Trends

The healthcare and life sciences industry are undergoing rapid transformation, fueled by global expansion, digital modernization, and increasing regulatory scrutiny. Organizations must adapt to Cloud-based IT operations, AI-driven automation, and real-time monitoring to ensure seamless operations and compliance.

The need for scalable data platforms for healthcare has intensified, as companies grapple with technical debt reduction strategies, fragmented by legacy systems, and operational inefficiencies. To remain competitive, enterprises must streamline technology stacks, enhance system resilience, and leverage IT operations automation for proactive monitoring and issue resolution. These shifts directly impact organizations like our client, necessitating a modernized, integrated support model to unify operations and drive sustainable growth.

Need for Change

The client needed a modernized, integrated support model to unify and manage multiple tools and technologies across its global operations. Key challenges included:

Platform availability gaps that disrupted global business operations and impacted critical decision-making.
Complex and outdated technology stacks, leading to increased technical debt and higher maintenance costs.
Lack of operational efficiencies with no centralized monitoring for job execution, issue detection, or error prevention.

Our Solution

LTIMindtree partnered with the client to modernize, integrate, and optimize platform support services, ensuring seamless operations and high availability. The solution included:

Reliable and Scalable Platform Services - Implemented a stable, high-performance platform, minimizing disruptions and reducing downtime risks.
Integrated Operating Model - Established 24/7 IT infrastructure support, unifying data, integration, and analytics (DIA) services across geographies.
Platform Modernization and Upgrade - Executed major Cloud-based IT operations and technology upgrades, eliminating reliance on outdated systems and reducing technical debt.
Cross-Skilling and Training - Developed a lean, cross-functional team trained to support diverse applications while providing comprehensive end-user training.
AI and Automation-driven Transformation -
- Enabled self-healing IT operations, AI-powered knowledge management, and automated ticket resolution to improve productivity.
- Implemented AI-native models like Knowledge Fabric, AI Agents, and Copilots to enhance system intelligence and democratize knowledge sharing.

Tech Stack

Azure Full Stack | AWS Hyperscaler – Redshift Database | Databricks | Informatica – IICS, IDMC, Power Exchange | Teradata

Business Benefits

Enhanced cost efficiency - Achieved $1 million in annual savings and 60% reduction in support efforts for the data and analytics platform.
Uninterrupted business operations - Ensured 99.99% platform availability, eliminating disruptions and maintaining seamless global operations.
Improved system reliability - Delivered a 55% increase in system stability through proactive monitoring, trend analysis, and capacity management.
Operational efficiency gains - Achieved a 30% boost in efficiency through automation-driven operational streamlining.
Optimized performance - Reduced technical debt with a 22% improvement in job run times and 10% better memory utilization.

Conclusion

By modernizing platform support services, the client established a highly available, AI-powered, and cost-efficient global system that drives continuous innovation and operational excellence. With an automation-first strategy, cloud-based IT operations, and knowledge democratization, the company is now equipped to scale efficiently and advance next-generation healthcare solutions. Ongoing enhancements in AI in IT automation will further strengthen resilience, optimize costs, and unlock new opportunities for innovation in the evolving healthcare landscape.

Awards

LTM was recognized as the “Most Reliable Partner” for successfully managing the client’s end-to-end data platform and applications. The engagement delivered over $6 million in savings while consistently exceeding delivery commitments.