Global B2B Commerce Platform Helps Simplify Operations for a Global Technology Distribution Major

Client

A US-headquartered distributor of information technology products and services with a global operational footprint.

Challenges

The client had global operations with several commerce platforms servicing different regions, with no single tracking system. The multiple, disparate, and fragmented B2B gateway solutions led to high running costs and minimal operational visibility. They also lacked the capability to onboard new customers rapidly, losing business to competitors. 

To address this, the client was looking to:

• Manage all business functions on one platform
• Process transactions and manage response time at speed and scale
• Enhance customer experience with better tracking and visibility

LTM Solution

• LTM’s team of experts developed a singular B2B Electronic Data Interchange (EDI) solution. The platform services customers in over 45+ countries and manages 60% of the total business volume as of March 2023.
• Separate interfaces were merged into one B2B commerce platform enabling simpler operations and a unified view of the customer.
• Our team then rolled out the solution globally and onboarded 10000+ partners across the supply chain.
• We built 5000+ EDI maps and provided application management services for the B2B platform.
• Gartner recognized this as one of the biggest solutions for handling large volumes of data.

Business Benefits

• End-to-end tracking and visibility of solutions and transactions 
• 250% reduction in transaction response time
• 25% rollout development cost saved by enabling scalable operations

Technologies Used

• SEEBURGER ANSI
• ANSI X12
• EDIFACT
• TRADACOMS
• Rosetta Net
• Custom XML formats