Enhanced Operational Efficiency for a Leading Energy Company

About Client

The client is an American multinational energy corporation, predominantly in the oil and gas industry. It is recognized as one of the leading companies in the energy industry, operating in over 180 countries, and consistently delivering advanced and innovative solutions across a range of critical areas.

Challenges

The client faced significant challenges in their use of legacy systems and manual operations, impacting productivity, timely reporting, live data availability, and process efficiency in the distributed LOBs, including WellView, PAX Movement, and Exception Exposure. Main challenges include:

• Manual creation of operations reports in Excel
• Manual transcription into CRM, leading to redundant and error-prone tasks
• Time-consuming contract management processes causing SLA breaches and customer dissatisfaction
• Segregation of different types of exceptions, filtering & manual reports. Generating comprehensive reports on bots’ performance and failures was a challenge
• High data input errors and low operational productivity

Solution

LTM automated the end-to-end reporting and data processing in the client’s CRM using the UiPath platform, with regularly scheduled automation. LTM implemented an enterprise-wide automation program, achieving benefits of up to USD 35 million by automating over 500 use cases and saving more than 240 FTE efforts. The salient features of the solution include:

• Extract, process, update, and consolidate information from emails to necessary systems
• Notifications alerts on status reports.
• Highly scalable solution leveraging digitization and robotic process automation (RPA).
• Processing of data from SharePoint to create different dashboards for various exceptions.
• Set up an automation Center of Excellence (CoE) for the customer.

Benefits

• Reduced overall processing time by 50% per work order
• Achieved approximately $275K in annual cost savings
• Processed an average of 1800 invoices per month
• Improved data accuracy significantly
• Enhanced process efficiency
• Planned rollout to other entities
• Zero error in production

LTM’s comprehensive solution has significantly improved operational efficiency, reduced costs, and enhanced data accuracy for the client. This demonstrates the transformative potential of automation and RPA in the energy industry.

To know more about how we can help you enhance your operational efficiency through hyperautomation,
please contact us at EAuT.services@LTM.com