Delivering Operational Excellence & Maximizing ROI for M&E Major

Client

The client is a leading American Media and Entertainment conglomerate renowned for movies, cable television, direct-to-consumer streaming, theme parks, etc. They are the leaders in Fortune 500's Entertainment list.

Challenges

• The client faced multiple challenges that impacted operational efficiency, increased maintenance costs, and reduced the return on investment.
• High technical debt slowed down platform upgrades and increased maintenance costs, while siloed operations posed a challenge, leading to communication breakdowns and collaboration friction across segments.
• Non-standardized processes, inaccurate Configuration Management Database (CMDB) data, and low-test coverage caused quality issues and lack of visibility leading to poor employee experience.

LTM Solution

• We leveraged our proven ServiceNow Managed Service Framework to accelerate operational success and boost ROI through innovative and sustainable solutions.
• Established a scalable operating model to incorporate all platform functions and accommodate customer's business needs.
• Established self-service employee portals providing all HR and IT tools.
• Standardized the platform process for development, data migration, upgrades, API builds.
• Established live dashboard displaying outcome-based KPIs for 360-degree governance.
• Executed multiple rationalization and refactor initiatives empowered by our Golden CMDB Methodology
• Built robust ATF regression suite with 5K+ test cases aiding faster Time-To-Market (TTM) and platform upgrades

Business Benefits

• 40% technical debt reduced enhancing platform performance and security.
• 75% testing effort reduction improved cost savings and TTM.
• 30% improvement in CMDB data quality through refactor initiatives. Let’s get to the future, faster. Together.
• 80% reduction in deployment efforts through automation.
• $600K+ YoY savings through process consolidation and rationalization.