Built a Robust and Comprehensive IT Software Asset Management Process with SAM Pro

Client

A global professional services network that provides audit, tax, and advisory services to clients in over 140 countries. The firm is known for its thought leadership in cybersecurity and sustainability, and its commitment to quality and client service.

Challenges

• Lack of a centralized platform to track software assets aggravated operational inefficiencies.
• Without effective discovery for software, apps on data centers, and end-user devices, an accurate representation of their environment was missing.
• Unstandardized flow for handling software requests through a single application channel increased software and cloud expenditure.
• Significant operational overheads were incurred due to the lack of a single records system for software contracts, licenses, and entitlements

LTM Solution

• To overcome these challenges, LTM recommended and leveraged the out-of-the-box ServiceNow Software Asset Management Professional (SAM Pro) Asset Center and our hero offering, Configuration Management Database (CMDB).
• Streamlined the asset management process and improved data quality.
• Enhanced out-of-the-box adoption across the entire SAM Pro lifecycle

Business Benefits

• 75% improvement in the visibility of software assets ensured easier software asset management and lifecycle maintenance.
• Timely identification and optimization of the inactive user licenses saved significant costs.
• 15% reduction in software spend by the customer.