Cooling the Chaos

Client

The client is a world-leading American multinational in HVAC, refrigeration, and fire and security solutions, with US $22.5 billion in global sales and operations spanning 160 countries. With over 52,000 employees, it serves a diverse global customer base across six continents, delivering essential solutions for commercial and residential infrastructure.

Market Dynamics

As HVAC systems become smarter, more connected, and increasingly AI-driven, global manufacturers like our client are under pressure to innovate rapidly while keeping core operations stable. The growing demand for intelligent climate control, energy efficiency, and seamless automation has transformed HVAC from a mechanical industry into a digitally enabled one.This shift is part of a broader digital transformation in manufacturing, where organizations must bridge the gap between legacy systems and modern infrastructure to stay competitive.

Yet, challenges persist—especially for large, multinational players managing sprawling operations across continents. Fragmented processes, limited real-time visibility into material and truck movement, and siloed yard logistics remain major hurdles, straining factory efficiency and delaying response times.

Compounded by persistent supply chain disruptions, economic volatility, and labor shortages, these operational gaps can hinder service delivery and erode competitive advantage. For global HVAC leaders, building operational resilience and achieving real-time transparency is no longer optional, it’s imperative.

Challenges

Due to these industry pressures, the client faced several operational hurdles that limited efficiency and visibility:

• Fragmented processes across business units led to inconsistent data flows and manual dependencies, slowing down decision-making and day-to-day operations.
• Limited real-time visibility into material movement created inefficiencies in transit tracking and disrupted inventory accuracy across global facilities.
• Lack of yard visibility made it difficult to monitor truck locations and manage logistics at warehouse and manufacturing sites, affecting dispatch efficiency.
• Increased operational burden on factory staff, who had to rely on manual follow-ups due to disjointed systems, impacting overall service delivery and customer satisfaction.

Solution

LTM helped the client modernize and streamline its operations through a unified integration strategy. Central to this transformation was the Boomi integration platform, which enabled secure, real-time connectivity across systems:

• Established an integration Center of Excellence (iCoE) to automate high-volume, manual tasks such as invoice processing and payments, helping reduce staff burden and improve supplier collaboration.
• Connected systems across logistics, supply chain, and customer-facing functions to ensure smooth data flow, eliminate silos, and bring consistency to global operations.
• Built over 950 Boomi integrations and enabled 20+ business users as Boomi citizen developers, accelerating integration between on-premises and cloud platforms.
• Used reusable components like error tracking and activity logs to make integrations more reliable and easier to maintain. This resulted in fewer disruptions and improved tracking of in-transit materials.
• Introduced digital tools for field technicians, improving access to real-time information and reducing manual follow-ups, leading to quicker service responses.
• Linked the client’s e-commerce platform with their ERP system for smoother order and inventory management.
• Delivered real-time reports and automated alerts to enforce KPIs and give suppliers better visibility into the status of their payments.

By addressing inefficiencies in logistics, inventory visibility, and back-office functions through a robust Boomi integration platform, the client improved operational transparency and efficiency. This led to the creation of a resilient, data-driven model that could scale easily and support global service delivery goals.

Benefits

• Enabled a 40% improvement in overall business operations by modernizing factory systems, aligning with the client’s growth goals, and simplifying workflows.

• Enhanced transportation planning and truck utilization, resulting in significant cost savings worth several million dollars.

• Achieved real-time visibility into parts, products, and inventory, improving global order fulfillment and supply chain coordination.

• Reduced manual workload in back-office processes, helping teams focus on delivering a better customer experience.

Conclusion

Through strategic collaboration, LTM helped the client overcome operational blind spots and inefficiencies by driving large-scale integration with Boomi. The result was a unified digital ecosystem that improved visibility, accelerated operations, and supported the client’s global growth ambitions.

“Our journey of digital transformation using Boomi has been a remarkable success for a global HVAC leader. By establishing Integration center of excellence, driving deliveries via POD based approach has streamlined client’s integration needs, supported the customers’ go to market strategy, marking a significant milestone in their digital journey”

Bhavesh Suthar (Sr. Boomi Architect)