The client is a major Sweden-based global automotive manufacturer focusing on heavy commercial vehicles, powertrain systems for heavy vehicles, and marine and general industrial applications. They specialize in producing large lorries, trucks, buses and advanced diesel engines.
The client-s various business and assembly lines required streamlining and improvement of the following:
- Overall enhanced customer experience
- Improved efficiency and performance
- Reduced turn-around-time
LTM provided the manufacturer with the following solutions:
- We proposed and helped implement a Robotic Process Automation (RPA) workflow solution to automate operations and eliminate human errors fully.
- Automated over 100 processes across various lines of businesses, and the RPA solution provided daily timely status updates while actively responding to issues and queries.
- Provided root cause analysis for failures and maintained bot schedules as well.
- Helped scale business operations efficiently through several routine activities handled by the RPA solution.
- More than 100 processes were automated, reducing manual efforts
- 35% increase in customer experience levels
- 30% improvement in operational efficiency
- 15% reduction in turn-around-time
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