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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

Increased Productivity with Digital Work Instructions for a Leading Automotive OEM

Aug 01, 2021

  • Client
  • Challenges
  • LTM Solution
  • Business Benefits
  • Client
  • Challenges
  • LTM Solution
  • Business Benefits

Client

The client is the North America subsidiary of a global manufacturing conglomerate of worldclass automobiles, motorcycles, and power equipment.

Challenges

Process inefficiencies due to outdated procedures, inefficient training and communication, and lack of visibility for line workers on real-time work updates lead to a decline in productivity and an increased carbon footprint.

LTM Solution

  • Digitization of instructional processes for Line Associates through automated work instructions has helped address varied production volume scenarios.
  • Digital instructions enabled the generation of process and model customized shop floor instructions.
  • Application of mobile technology to field force enabled real-time alert triggers to shop floor operators for change of model and process.
  • Integration of database manufacturing processes with manpower skills and training data ensured appropriate allocation of workers to processes and devices.
  • Notifications of worker safety on Personal Protective Equipment helped enhance the process.

Business Benefits

  • $1.5 million in annual savings from reduced manual processes.
  • 5% reduction in time to repair.
  • 5% reduction in inventory repair.
  • 20% increase in productivity from improved work instruction visibility.
  • Reduced carbon footprint achieved through digitized instruction processes.
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Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

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