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  • What we do
    CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
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    • BlueVerse
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    • Unitrax
    • Voicing AI
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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

Empowering Transformation with RISE with SAP on GCP Hyperscaler and LTM

May 01, 2023

  • Client
  • Business & IT Drivers
  • Key Challenges
  • LTM Solution
  • Business Benefits
  • Client
  • Business & IT Drivers
  • Key Challenges
  • LTM Solution
  • Business Benefits

Client

Our client is a global leader in optimized resource management, designing and providing water, waste, and energy management solutions that contribute to the sustainable development of communities and industries.

Business & IT Drivers

  • 19 Company codes
  • 2200+ Users
  • 35+ Business processes
  • 7 Implemented modules
  • Industry: Energy conservation, wastewater treatment, and EPC

Key Challenges

  • Standardizing business processes across 19 companies
  • Time-consuming manual processes for monthly closures
  • Language and cultural barriers
  • Complex data migration involving outdated master data
  • Numerous custom developments impacting business process performance
  • Transitioning from a classical approval workflow to a flexible, multilevel approval workflow with various classifications

LTM Solution

The program was divided into two phases:

Assessment Phase:

  • Coordinated and conducted 12+ workshops in Japanese to validate existing business processes.
  • Captured new business requirements, pain points, and existing BPML.
  • Conducted and led two SAP S/4 HANA procurements.
  • Finalized the decision for business transformation based on the assessment summary.

Greenfield Implementation Phase:

  • Implemented the program following SAP Activate Methodology, including integrations, data migration, testing, change management and training, cut-over, go-live, and post-go-live hyper care.

Business Benefits

  • Automated purchase order creation for Ariba and other rental purchase requests.
  • Connected non-SAP enterprise applications, such as Kintoki, Adaptive, and Blackline.
  • Enabled 32+ key business processes with seamless integration through S/4HANA best practices.
  • Transformed, digitized, and streamlined business processes, standardizing them across all 19 entities.
  • Implemented 5+ workflow approval processes for each account assignment category with different approval agent determination.
  • Facilitated global reporting (Vector Report) with ledger-specific reporting at local and international levels.
  • Enhanced financial management, including General Ledger, Accounts Payable, Accounts Receivable, Asset Accounting, Bank Reconciliation, Cost Centre accounting, and internal orders.
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Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

It’s time to Outcreate

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It’s time to Outcreate

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