85% Faster Inquiry Resolution How a Global Leader Reimagined Service with LTM’s WISMO Agent
A global leader in specialty chemicals transformed customer service with an AI-powered agent—LTM’s WISMO (Where Is My Order) agent. Built on Salesforce, it unified fragmented systems, enabling real-time order visibility and flexible inquiry options. The solution reduced silos, improved responsiveness, and achieved 85% faster inquiry resolution, enhancing customer experience and boosting operational efficiency across a complex global supply chain.
