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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

80% Efficiency Gains: LTM's Cloud-based Solution Boosts Efficiency for The Client

Aug 01, 2024

  • About the Client
  • Challenges
  • LTM Solution
  • Business Benefits
  • About the Client
  • Challenges
  • LTM Solution
  • Business Benefits

About the Client

The company provides electric power consulting, large-scale renewables integration, power network analysis, market design and development, power system planning, and energy restructuring services. It is also a leading professional service provider and the parent company's business process management and customer engagement division. The client company is focused on administering, executing, and analyzing end-to-end customer programs.

Challenges

  • The manual invoice processing method was slow, inaccurate, and time-consuming.
  • The client used Oracle ADF-based applications for interface-based activities (cost, invoice, and general ledger) hosted on the Oracle SaaS Extension Module. This resulted in slow, legacy architecture, unsecure solutions, and open-source applications hosted over the Internet that required constant maintenance.
  • The process depended on the master data sync-up, database management, and constant support intervention.
  • The client sought a safe, secure, responsive, flexible, and adaptive solution based on a robust environment to replace the outdated setup and provide real-time status.

LTM Solution

  • LTM proposed the Oracle PaaS for Oracle SaaS solution, which integrates an open-source technology-based multi-factor authentication solution with Oracle Cloud Infrastructure (OCI). It would create a secure environment for cloud-based hosting and database management.
  • Data was fetched from Oracle Fusion SaaS using RESTful services without sharing or synchronizing master data.
  • Business logic, data processing, and draft-mode view were maintained in the Oracle ATP Database, accessible using Oracle RESTful Database Services (ORDS) v20.2.xx. This enhanced data accuracy, operational efficiency and encrypted in-transit security protocol using Oracle Standard functionalities and services.
  • Automated invoice processing for customer source API integration with a custom solution and Oracle Fusion reduced errors, accelerated tractions, and improved overall efficiency. This process is auto-scalable and future-ready for incorporating large volumes of data for processing.
  • Email notifications were set up for each process execution, success/failure, execution-wise summary, etc.

Business Benefits

  • Set up a flexible solution architecture capable of integrating/communicating with any ERP solution and auto scalable for larger volumes of data, which provides future considerations with minimum cost involved
  • Improved efficiency by 89% with automated invoice processing 
  • Achieved an 80% improvement in resource utilization and efficiency in terms of workload, task completion
  • Established a safe and secure environment with the latest technology 
  • Set up the organization for future possibilities and integration readiness 
  • Set up fast and responsive applications that are compatible with the latest OS and browsers to reduce processing and utilization time 
  • Reduced sensitive data sharing and maintenance dependency with the end-to-end integrated solution
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Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

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