Automated HR Operations to Transform Employee Experience for a $500Bn Global Technology Leader

Client

A multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.

Challenges

The client’s legacy HR systems forced it to manually manage the daily processes of more than a million employees. The internal service delivery teams used to receive requests via tickets for either individual or bulk changes. These changes were manually keyed in or uploaded to the PeopleSoft system, leading to high volumes of repetitive work, significant waiting times, and errors.

The client was looking to:

• Automate processes to reduce manual intervention
• Reduce input defects received in the requests
• Reduce processing time and costs
• Improve employee experience with smoother processes

LTM Solution

• Our team of experts analyzed the entire HR technology landscape with 740+ processes, ranked them on a digitization index, and mapped their automation potential against the return on investment.
• The team then delivered a phase-wise automation roadmap to realize maximum returns and suggested process improvements to reduce operational costs.
• Automated over 25000+ hours of workload, leading to significant cost savings.
• Simplified and enhanced employee experience by automating several HR processes and reducing the turn-around time of day-to-day tasks from 9-10 days to a single working day.

Business Benefits

• 46% ROI on the cost of operations in the first year of implementation
• 40+ automated processes minimized human intervention
• Improved employee experience and efficiency 
• Ensured a 40% reduction in input defects from change requests