About the Client

The client is a leading distributor of water, wastewater, storm drainage, and fire protection products in the United States. Headquartered in Missouri, the firm operates globally across 49 states, serving municipalities, private water companies, and professional contractors. With a robust national supply chain and deep local expertise, the client supports critical infrastructure projects for both new construction and aging systems. The company offers a comprehensive portfolio including pipes, valves, fittings, storm drainage solutions, fire protection equipment, and water metering technologies. Their commitment to quality and innovation helps communities build and maintain safe, sustainable infrastructure nationwide.

                    Need for Automation

The client relied on a suite of internally developed applications to streamline sales, customer engagement, and project management. Each application is integral to business operations, supporting processes from bid creation to mobile account access and job tracking. Their legacy manual testing and fragmented validation processes resulted in slower release cycles, increased risk of defects in production, and limited scalability, which prompted the need for robust automation. To ensure quality, scalability, and speed across these platforms, the implementation of robust automation for quality engineering has become essential. This approach is imperative to improve operational efficiency and enable the organization to respond quickly to evolving business needs and maintain a competitive edge in the market. 

                      Challenges

The client’s manual and fragmented validation processes not only slowed release cycles but also increased the risk of defects reaching production, impacting multiple stakeholders across the organization. Sales teams faced delays in bid creation, customer engagement teams struggled with inconsistent experiences, and project managers encountered inefficiencies in job tracking and execution. These challenges created operational bottlenecks and reduced overall business agility. To address these issues, the client partnered with LTM to implement enterprise-grade test automation, enabling faster delivery, improved reliability, and scalability across all applications.

• High manual effort and time consumption in regression testing.
• Dependency on licensed tools (e.g., Telerik), increasing costs.
• Limited scalability and slow execution in legacy automation frameworks.
• Inconsistent UI and workflow validation in complex applications.
• Lack of mobile test coverage across diverse devices and platforms.
• Absence of CI/CD integration causing delays in feedback and deployment.

                   LTM’s Solution

LTM implemented a comprehensive automation strategy across multiple business-critical applications, focusing on enhancing test coverage, reliability, and efficiency. By leveraging modern frameworks and integrating CI/CD pipelines, the solution addressed key challenges in applications like JMO Application and PowerScope, delivering measurable improvements in quality engineering. This approach to test automation for enterprises ensures faster releases, reduced manual effort, and improved defect detection, helping organizations achieve scalability, cost optimization, and high-quality software delivery.

Key aspects of the solution included:

                 Tech Stack

Application & CI/CD Tool       Framework & Language

PowerScope – Azure              :   Ruby with Cucumber (Ruby)

Mobile Advantage – Azure    :   Appium + BrowserStack (Ruby)

Online Advantage – Azure     :  Playwright (TypeScript)

JMO – Azure                             : Playwright (TypeScript)

                             Benefits

Implementing automation and modern testing practices has brought a wide range of benefits to the client. These improvements, driven by automation for quality engineering, have enhanced efficiency, reliability, and transparency across the client’s processes, supporting better outcomes for both teams and stakeholders.

Comprehensive Test Coverage & Faster Regression

Automated 1000+ test cases and optimized regression cycles, reducing execution time by 60% across applications.

Defect Prevention

Identified 150+ bugs through automation, significantly reducing defect leakage to production.

Cost Savings

Migrated to open-source frameworks like Playwright, eliminating Telerik license fees.

CI/CD Pipeline Integration

Daily regression suites run via Azure Pipelines, with automated email reports for rapid feedback and continuous quality.

Ad-hoc Testing Efficiency

Automated smoke tests enabled quick validation during urgent testing requests.

High Test Reliability

Maintained >95% pass rate across suites, ensuring consistent quality

Improved Stakeholder Visibility

Regular reporting and dashboarding increased transparency and decision-making confidence.

Framework Optimization

Migrated legacy scripts to modern frameworks (Playwright, Appium), improving maintainability and scalability.

Cross-Platform Mobile Coverage

Enabled iOS and Android testing via Appium + BrowserStack, ensuring consistent mobile UX.

                         Conclusion

LTM’s automation solution has delivered measurable improvements in software quality, operational efficiency, and cost optimization. By leveraging modern frameworks, integrating CI/CD pipelines, and implementing robust test coverage—including regression and smoke tests—the solution has enabled faster releases, reduced manual effort, and minimized defect leakage. Through automation for quality engineering, clients benefit from enhanced reliability, improved visibility into testing outcomes, and scalable automation practices that support both current and future digital transformation goals. This case study serves as an example of how leveraging automation sets new benchmarks for excellence, helping organizations modernize their testing ecosystems to remain competitive in an increasingly digital landscape.