LTM’s comprehensive ServiceNow platform assessment, Now Assess 360, helps organizations uncover opportunities to save costs, maximize platform efficiency, streamline operations, and simplify their IT landscape – while identifying ways to transform business processes for sustained growth and innovation.

Migrating platforms is complicated—but it doesn’t have to be. The Near Zero Touch Migration tool simplifies the process, empowering businesses to re-platform from Salesforce CRM to ServiceNow with minimal effort and maximum efficiency. Engineered for seamless integration and scalability, this tool ensures data integrity, reduces operational disruption, and accelerates deployment timelines.

A sophisticated conversational voice AI platform designed to automate customer interactions with natural-sounding AI voice agents capable of executing real-time actions. It integrates effortlessly with enterprise systems to manage inbound and outbound calls, interpret customer queries, and take immediate actions, all while updating knowledge bases. This ensures personalized, scalable, and responsible AI-driven communication.

Enhance your business with LTM’s Agentic Central, an advanced enterprise AI solution that streamlines operations on the ServiceNow platform. Achieve greater efficiency and customer engagement as Agentic Central’s intelligent agents automate workflows, provide support, and facilitate seamless communication across your organization.

AI Smart Underwriter is a Gen AI-powered underwriting platform that serves as a central hub for underwriters to manage policies. Resources assist underwriters in evaluating risks and making informed decisions.

Gen AI-powered cloud migration made simple with ServiceNow combines advanced automation with the intelligence of generative AI to deliver seamless, efficient cloud migrations. Integrated with ServiceNow, it streamlines the entire process through near-zero manual efforts, smart service mapping with CMDB-backed GenAI, and DevOps-driven workflows for enhanced accuracy.

Process and platform advisory to deliver seamless and efficient IT, Employee and Customer service leveraging ServiceNow platform capabilities

• Business case justification and Roadmap definition
• Maximize ROI
• Product fitment
• Processes Optimization

Implementation of ServiceNow workflows for IT Operations/Services, Customer Services, Employee Services and Business Process Services

• Greenfield implementation
• Platform and instance consolidation supporting M&A
• Integration connectors development
• Process automation

End to End outcome-based management of ServiceNow platform operations, version upgrade and continuous enhancements powered by our unique managed service construct and continuous service improvement framework

• Dedicated platform support and services
• Shared /Multitenant platform onboarding and support
• License management and optimization
• API Management (Upgrades, Revision Control and Release management)
• ServiceNow Health check analysis

Deliver tangible ROI by migrating from legacy/on-prem/third-party products onto ServiceNow using our accelerated risk free and zero downtime framework

• Back to Box simplification
• OCM Strategy
• Transform and Modernization framework
• Process Redesign
• Legacy sunset

Flexible support, delivery and pricing models, to drive service optimization and continuous improvement through proprietary frameworks, automation and insights

• Platform maintenance
• Upgrade and revision control
• Enhancements
• Platform health check and reporting

An AI-enabled interface embedded with a chatbot. A library of rich experience engagement layers that supports multi-persona views. It consolidates services into a unified enterprise marketplace, enhancing user engagement across functions. It enhances user interaction by offering intelligent, conversational support within the enterprise ecosystem.

A service operations management solution that integrates ITSM, CMDB, and monitoring capabilities outside of ServiceNow. It enables rapid onboarding via a shared instance, eliminating the need for full-scale implementation.

Platform Doctor is a specialized accelerator within LTIMindtree’s ServiceNow offerings, designed to manage tech debt and ensure platform health. It identifies areas needing improvement and recommends resolutions based on ServiceNow best practices.

A prebuilt enterprise service management solution using ITSM and App Engine Pro packs. It includes ML, AI, and chatbot features, enabling customers to go live in weeks with dedicated service environments.

A best-practice accelerator for enterprise onboarding. It supports onboarding for all employee types and streamlines the process using standardized workflows.

A library of over 300 prebuilt orchestration bots for infrastructure provisioning and automation. It supports self-service capabilities, and customers can choose to go to the market in no time.

An AI-enabled service catalogue that uses ServiceNow’s generative AI to convert service descriptions into forms and workflows. It replaces manual configuration with bulk deployment using text-to-code and text-to-form capabilities.