Digitization of Shipment Documents for Club Car Reduced TAT by 99.99%

Aug 01, 2023

Client

Club Car is an American manufacturer of gas and electric powertrain-based small utility vehicles and golf carts for private and professional use. They are the official golf vehicle sponsors for various reputed US golf events and tournaments

Challenges

Need for digitizing the vast number of physical shipment documents.
Manual, cost-heavy, and cumbersome picklist and order number search process for business users.
Time-intensive transportation process for document availability.
Lengthy response times of more than 24 hours affected customer experience.
Cumbersome document retrieval process that required the Club Car Distribution Center (CCDC) Logistic Transport team to request for physical copies from data storage, manually search for documents and required details, scan and print it and then address the queries/issues.

LTM Solution

Our solutions team proposed to digitize the documents, extract data for quick search, and store documents in Cloud for faster retrieval.

Enabled digital documentation and user-friendly search using Document AI in Google Cloud Platform (GCP).
Implemented advanced data modeling to read, split, and upload shipping document PDFs using Document AI Warehouse using picklist number, order number, and text content.
Extracted important business attributes and file metadata and stored them in GCP Big Query data warehouse.
Implemented Looker Studio dashboard to visualize shipment documentation, capture reprinted shipment documents for business analysis, and capture and reprocess rejected documents.
Provided low-cost document archival for multi-year storage and retrieval.

Business Benefits

85% reduction in digitization cost
100% digitization of shipment documents
99.99% reduction in Turn Around Time (TAT) for document search and retrieval
Automated order/document search
Minimized manual efforts by eliminating dependency on paper documents
Enabled visual dashboards for stored data and documents