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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

Business De-Merger and Seamless Migration for a Leading US-Based Professional Service Provider

Jan 01, 2022

  • Client
  • Challenges
  • LTM Solution
  • Business Benefits
  • Client
  • Challenges
  • LTM Solution
  • Business Benefits

Client

The client is a US-based prominent software and consulting firm offering innovative solutions to improve customer engagement, boost operational efficiency, and build a more sustainable energy future.

Challenges

  • Multiple lines of business (LOBs) under two legal organizations, but the data is spread across these lines.
  • LOB reporting issues for budgeting, planning, revenue, and profitability reporting.
  • Cross-LOB user access and lack of structured SoD definition.
  • Demerger for line of business under unique legal organization across the globe for true representation of business viability.
  • The sale of one line of business just before COVID-19 pandemic warranted a separation of LOBs under new legal entity in weeks’ time.
  • Concerns about the cost of migration, business disruption, and risks during the migration.

LTM Solution

  • LTM leveraged its smart configurations, pre-built business process templates, and one-click migration tool, along with Canvas Enclose framework to complete the demerger on pre-configured Oracle Cloud instance used in parallel to familiarize and train the key users/end users on the client’s side through virtual training rooms.
  • Developed and tested prototype scenarios to ensure all demerger/ integration points were aligned.
  • Automated Agile DevOps toolkit leveraged to accelerate testing and deliver custom PaaS-based extensions for UAT within 15 days from project launch.
  • Our proprietary and innovative xFH framework used to drive the complete project remotely with minimal client intervention.
  • Technology modules deployed included Oracle ERP Cloud, SCM Cloud, HCM Cloud, and Project Portfolio Management.

Business Benefits

Our Intelligent Automation approach led to huge time and effort savings, with bots handling mundane activities, enabling HR to focus only on complex cases.

The following benefits are expected over the next few years.

  • 100% Data migration accuracy.
  • 60% Reduction in migration costs.
  • 30% Process automation.
  • Profitability reporting by LOB.
  • Project completed in record 40 working days.
  • Higher flexibility to cater to new business requirements.
  • Support for key business processes and decision-making at all levels.
  • Migrated and integrated all data and processes into a unified system.
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Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

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