Bikartana Panigrahy

Managing Principal Consulting

Bikartana is an expert in helping businesses improve their customer experience through digital transformation. He heads the Contact Centre Transformation initiatives for LTM Consulting, USA. He has a deep understanding of the latest cloud-based contact center-related technologies and how to use them to bring transformation, improve self-service, and create a more omnichannel customer experience. His expertise includes Gen AI, NLP, AI Bots, and Cloud Contact Center.