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  • What we do
    CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
    • Industry.NXT
    Business AI
    • BlueVerse
    PROPRIETARY OFFERINGS
    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
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    • Communications, Media and Entertainment
    • Energy & Utilities
    • Healthcare
    • Hi-tech and Services
    • Insurance
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    • Manufacturing
    • Retail and CPG
    • Travel, Transport and Hospitality
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    ABOUT US
    • Company
    • Investors
    • Brand
    • Newsroom
    • Partners
    • Insights
    • Environment, Sustainability and Governance
    • Diversity, Equity and Inclusion
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Contact
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Bikartana Panigrahy

Managing Principal Consulting

Bikartana is an expert in helping businesses improve their customer experience through digital transformation. He heads the Contact Centre Transformation initiatives for LTM Consulting, USA. He has a deep understanding of the latest cloud-based contact center-related technologies and how to use them to bring transformation, improve self-service, and create a more omnichannel customer experience. His expertise includes Gen AI, NLP, AI Bots, and Cloud Contact Center.

More from Bikartana Panigrahy

Steering Through the Customer Experience Era with Contact Center Transformation with GenAI
Learn how GenAI-powered contact center transformation improves customer experience, operational efficiency, and intelligent support.
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