Digital Experience Monitoring
Monitor & analyzes the end-user experience on devices such as laptops, mobile, VDI, etc to improve efficiency & productivity
Smart Experience Services
LTM's Smart Experience Services provide an end-to-end digital solution that optimizes the entire experience for the user across all possible channels of support – whether that’s getting guidance from self-service, connecting to an agent, engaging with a smart bot, receiving face-to-face support, or leveraging analytics to fix issues without users ever needing to ask.
FIT – SES are delivered by leveraging capabilities powered by our artificial intelligence and automation backbone; delivered via a rich suite of features & channels enabling individualized & contextualized support, that fit the many ways users work, thereby ensuring a consumer like experience.
With integrated analytics and machine learning capabilities, which build and learn from extensive knowledge, experts, and best-in-class operational processes, Digital Smart Services optimizes the overall employee experience & productivity, while driving new cost efficiencies for our clients.
Key Features
Proactive and predictive
Proactive device management, self-healing, robotic process automation (RPA), analytics, and artificial intelligence (AI), Predictive support truly takes this to the limits by recognizing and dealing with issues before they become issues.
Do-it-yourself
Self-service Portal, knowledge base, catalogs, password reset, vending solutions, service scheduling.
Person-to-Person
Mobile app, global voice support, online chat, web ticket, AI virtual agent.
Face-to-Face
Walk-in support center, instant video spot, dispatched technicians, managed deployment.
Business Benefits
01
Higher productivity
Provides new levels of ‘speed to resolution’ by directing employees to immediate resolution and ‘how to’ articles based on the real-time context of their environment.
02
Higher satisfaction
An individualized solution that puts the employee experience first – designed to take the very concept of employee care to the next level.
03
Employee preference
Provides a dedicated virtual agent for assisted guidance – bringing the best of cognitive technologies to bear, offering employees choice & flexibility on how to obtain support based on their preference.
04
Cost avoidance
Minimize the support volume on your service desk with a solution that takes support work out of the system – improves your bottom-line.
05
Streamline support
Unified support across all functions takes your employees complete support needs into consideration – no confusion, just simplicity.
02
Leverage expertise
Leverage LTIMindtree’s ability to harness evolving digital capabilities – which means your employees get self-service features built on continual innovation.
FIT Offerings
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