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  • What we do
    CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
    • Industry.NXT
    Business AI
    • BlueVerse
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    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
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    • Energy & Utilities
    • Healthcare
    • Hi-tech
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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. LTIMindtree is now LTM | It’s time to Outcreate
  3. Agentic AI Platform & AI Business Suite by LTM
  4. Zero-Touch Ops with Agentic ITSM
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Zero-Touch Ops with Agentic ITSM

Shift from reactive to proactive with agentic AI that anticipates, diagnoses, and acts before disruption.

Overview

IT operations are evolving. Traditional tools can’t keep up with today’s dynamic enterprise needs. It’s time to shift from reactive firefighting to proactive, predictive, and autonomous intelligence. With AI-powered IT management and Agentic AI, powered by autonomous adaptive agents, organizations achieve faster resolution, resilient self-healing performance, and optimized efficiency. This transforms IT from a cost center into a strategic growth engine fully aligned with business outcomes.

LTM addresses this by embedding agentic ITSM intelligence across IT operations. With AI-driven insights that continually learn and adapt, automated workflows that proactively resolve issues, and interactive tools that provide contextual recommendations to guide teams, organizations can stay ahead of disruptions and maximize operational efficiency. This enables them to focus on initiatives that drive real business value while keeping complexity and costs in check.

What's holding IT operations back?

Disconnected from Business Goals
Operational indicators often diverge from business KPIs, limiting strategic impact.
Tool Chaos and Alert Fatigue
Fragmented tools slow down root-cause analysis and resolution.
Data Deluge, Rising Costs
Telemetry overload inflates storage and licensing spend.
AI Trust Deficit
Opaque models and false positives fuel governance concerns, hindering adoption.

Key Capabilities

BlueVerse Tech Operations is a next-gen, AI-native platform designed to boost productivity and efficiency through agentic AI, which acts as the first line of defense across the IT lifecycle:

Triaging Agent

Intelligent classification, routing, diagnosis, and prioritization.

Data Mediation Agent

Automated handling of alerts, tickets, and MELT data.

Resolution Agent

SOP execution, AI-driven recommendations, and autonomous bots.

Insights Agent

Deep analysis of tickets, alerts, business impact, trends, and exploratory data

Observability Agent

Anomaly detection, predictive analytics, and advanced problem management.

Defects Agent

Intelligent defect identification and correlation tracing issues back to engineering

Built-in GenAI-based Features

Knowledge Fabric

Real-time, contextual insights from unified data

Agentic ITSM

Autonomous detection, diagnosis, and remediation

Business Observability

Tech health mapped to business KPIs

Observability Plane

One view to rule them all

Persona-Based Copilot

Natural language interface for faster troubleshooting

Integration Fabric

Seamless integration with the existing enterprise tool stack

Benefits

Up to 30% Higher Efficiency

Intelligent workflows and automation reduce effort and increase productivity

Up to 40% Stronger Resilience & Uptime

Predictive insights and autonomous remediation enhance reliability

Enhanced User Experience

AIOps copilots drive faster collaboration and smarter decisions

Why LTM?

We deliver reliable, intelligent IT operations powered by ITIL processes, AIOps, and AI, reinforced with Agile, DevOps, and SRE practices for faster, context-aware issue resolution. Our approach aligns people, processes, and technology to create continuous business value, ensuring operations are synergized and optimized.

By leveraging a platform-based approach with agentic AI, we provide faster, smarter, and measurable insights. Our customer-centric operations structure IT for maximum business impact, while our proven track record with Fortune 500 enterprises ensures tangible, sustainable outcomes, making us a trusted partner in intelligent IT operations.

Contact Us

It’s time to Outcreate

Outcreate Your Business

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It’s time to Outcreate

  • Industries
  • iRun
  • iTransform
  • Business AI
  • Brand
  • Company
  • Careers
  • Locations
  • Investors
  • Newsroom
  • Partners
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