Client
A global leader in hospitality, operating a portfolio of iconic brands across more than 120 countries and managing over a million rooms worldwide. With a commitment to service excellence and innovation, the organization is focused on expanding its luxury and lifestyle presence, increasing net unit growth, and continuously improving the guest experience through technology-driven initiatives.
To maintain its competitive edge in a dynamic industry, the client prioritized hospitality digital transformation, streamlining data operations, and generating real-time insights to support personalized service, efficient operations, and future-ready growth across its global network.
Market Trends in Global Hospitality
In 2025, the hospitality industry is balancing a rebound in international travel with ongoing macroeconomic headwinds, including inflation, rising labor costs, and trade uncertainty. Leading hotel groups are expanding aggressively into luxury and lifestyle segments while investing in digital technologies to deliver hyper-personalized guest experiences and operational efficiency.
Amid intense competition, organizations prioritize scalable cloud data platforms, AI-driven service enhancements, and sustainability to build resilience and enable real-time decision-making. As guest expectations and business complexity grow, hospitality digital transformation has become critical for sustaining growth, optimizing revenue, and delivering differentiated value at scale.
What Held The Hospitality Leader Back
- Siloed, duplicated systems after rapid expansion: Mergers and acquisitions left the organization with fragmented data platforms, inconsistent reporting, and high integration costs across properties and regions.
- Lack of a unified enterprise data model: Disparate data sources made it difficult to generate a single, accurate view of business performance, limiting insight into guest behavior, occupancy, and profitability.
- Legacy, batch-based architecture blocked real-time analytics: Outdated systems relied on batch data processing, preventing the business from delivering timely insights or personalized guest experiences.
- Manual, costly release and maintenance cycles: Complex, legacy workflows drove up IT costs and delayed innovation, making it hard to respond quickly to changing market conditions.
LTM’s Solution
LTM partnered with the client to build a cloud-native enterprise data platform on Microsoft Azure and Databricks, transforming data operations and enabling real-time business intelligence.
Unified “One Truth” Architecture
Consolidated siloed and duplicated systems into a centralized, medallion-based data model, delivering a single, trusted source of business and guest data across the global network.
Streaming Data Ingestion and Real-time Analytics
Enabled microservices and event-driven processing, empowering business teams with timely insights for guest experience, pricing, and operational optimization.
Automated CI/CD for Agile Innovation
Implemented secure, automated release pipelines to reduce manual effort, lower IT costs, and accelerate the delivery of new data products and business features.
Modular, Scalable Design for Global Growth
Designed the platform to support rapid expansion, seamless onboarding of new properties, and integration of future AI/ML, business intelligence, and sustainability initiatives.
Business Benefits
- Reduced compute costs by 30%
Cloud-native, incremental processing significantly lowered operational expenses, improving profitability across global operations.
- Reporting accelerated from hours to minutes
Real-time intelligence platform enabled faster, more informed decision-making for pricing, guest experience, and property management.
- Lowered release management costs and faster innovation
Automated CI/CD pipelines reduced manual IT effort and sped up the delivery of new data products.
- Unified, accurate business insights
A single, enterprise-wide view of data empowered leaders to optimize occupancy, forecast demand, and drive personalized guest engagement.
- Future-ready foundation for AI and personalization
The new platform enables ongoing digital innovation, supporting next-gen BI, data monetization, and enhanced customer experiences at scale.
Conclusion
By partnering with LTM to modernize its data platform, the client unified global operations, accelerated decision-making, and reduced costs, laying the foundation for real-time business intelligence and personalized guest experiences. This transformation delivers measurable efficiency gains today and positions the organization to scale innovation, respond swiftly to market shifts, and maintain its leadership in the dynamic hospitality sector.
Ready to modernize your hospitality data platform for real-time insights and guest personalization?
Explore more or contact us at data.analytics@LTM.com.
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