Platform Operations

Overview

In the rapidly evolving digital landscape, traditional business process models must adapt to remain relevant. LTM’s Platform Operations services embraces an AI-first, tech-driven approach to digitizing business processes, transforming from a mere technology or services partner into a genuine business transformation ally.

With a comprehensive suite of intelligent operations services—including business transformation, enterprise automation, and operations management—LTM optimizes the total cost of operations by streamlining both technology and operational expenses. By leveraging GenAI, we reimagine processes to build agile, AI-first organizations, enhancing efficiency, reducing costs, delivering timely insights, and ensuring a seamless experience.

Leading the Charge with AI-led Intelligent Platform Operations Services

Role of AI in BizOps

Discover how intelligence-led platform operations are transforming the business process outsourcing industry by leveraging Generative AI and other modern digital technologies to variabilize costs, enhance experiences, and drive end-to-end digital transformation.

– Krishnan Iyer – Chief Growth Officer, Business Services

Our Approach

Business Processes

Specialized consulting services to optimize operations, enhance efficiency, and achieve strategic business goals.

Automation

Discovery and technology-driven process enhancements to streamline operations and propel digital transformation journeys.

Business Operations

Digitally-enabled ecosystem services to develop self-service operations and transform human agents into smart advisors.

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Our Offerings

Customer Inquiries
Banking & Financial Services
Insurance
Order Management
Backoffice Operations

Service desk/Help desk
Loyalty management
Billing and invoicing services
Order management
Provider/Member services contact center

Travel and expense management
Commerce monetization
Risk and controls
Financial planning and analysis (FP&A)

Our Solutions

Amplifying business value by delivering tangible business outcomes with near-zero touch operations using intelligent operations services.

● LTM Contact Center-as-a-Service (CCaaS)

Provides hyper-personalized customer interactions by leveraging Gen AI capabilities to enhance service delivery

● Aspect–IDP

A versatile, plug-and-play solution for processing all types of documents, including structured, semi-structured, and unstructured formats.

● Intelligent Invoice Processing

A comprehensive solution for multi-input invoice processing, featuring rule-driven processing, seamless ERP system integration, built-in governance, compliance, and audit control mechanisms.