Transforming a Global HR Service Delivery and Enterprise Onboarding Experience for a Fortune 100 Company

Client

A Fortune 100 company that invents technologies and provides solutions to address global safety, security, and energy challenges. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, it has an unrelenting focus on quality, delivery, value, and technology.

Challenges 

• The client's non-standardized global onboarding process impacted their capacity, visibility of employee activities, and the support offered to new hires and end customers. 
• The user experience was impacted by the existing onboarding procedures involving several manual stages that were tiresome for workers & new hires, resulting in operational overhead. 
• The client desired a solution with a uniform onboarding procedure that adhered to global regulations.

LTM Solution

The conglomerate collaborated with LTM to adopt ServiceNow HR Service Delivery (HRSD), a cutting-edge onboarding architecture, to tackle the ongoing issues.

• Enabled sophisticated encryption technologies, third-party software integrations, and the ability to deliver data smoothly to downstream processors.
• Intutive platform to manage all the cases that applicants and HR representatives needed to finish as part of the onboarding procedure.
• Delivered a highly secure solution, ensuring the privacy and security of the client's data by assigning relevant personas.

Business Benefits

• 80% increase in process adoption due to the ServiceNow HRSD platform
• 75% decrease in manual onboarding processes
• Offered exceptional and consistent experience to employees accessing the global portal that provides all necessary HR services