Regularity Authority Improves E-governance with LTM Integrated CRM Solution

Client

The client is a statutory body, and a national-level council for technical education, under the Department of Higher Education, Ministry of Education.

Challenges

• Loads of queries were received from thousands of institutes daily, thereby consuming client helpdesk bandwidth.
• There were training gaps in terms of up-to-date technical knowledge or technical tools, while experts in other institutes were working or researching in siloes.
• Lack of proper assessment of the technical knowledge, creativity, and cognitive skills of Undergraduate and Postgraduate students to help transform technical education by empowering young minds.

LTM Solution

• Implementation of Digital assistant
• Developed a Training and Learning Academy Portal for online and offline training by experts
• Setting up Idea Lab applications at key institutes to be used for student experiments
• Developed a Student Learning Assessment application
• Integrated with the National database of PAN numbers to uniquely identify faculties
• Development of Fellowship and Scholarship distribution application for Doctoral students

Business Benefits

• 30,000 conversations were processed per month through the Digital Assistant for faster query resolutions and accelerating application processing.
• Six to Seven Lac faculties benefited from the training programs.
• Over 50,000 students benefitted through the Learning assessment application.