Providing Capacity Support for OT Platform Ecosystem for US-based Medical Device Manufacturer

Client

The client is an American multinational medical device, pharmaceutical, and consumer packaged goods manufacturer.

Our Experience

LTM implemented factory asset sensorization to generate a data stream from the shop floor to user-friendly dashboards for near-real-time insights.

Business Challenges

• Non-availability of a central platform to view real-time application KPIs, system KPIs, business KPIs.
• Unplanned downtime and delay in identifying the point of failure.
• Non-proactive monitoring at production units resulting in 40+ hours/year of downtime.
• Multiple disparate solutions leading to unwanted delays.
• Production stoppage due to recurring failure in equipment and lines.
• Lower production efficiencies and yield.

Solution Highlights

Asset and Application Monitoring

• Monitor critical parameters of the assets/applications on the shop floor.
• Generate alerts before the occurrence of critical incidents by email, SMS, ticket creation.
• Real-time dashboard tracking asset/applications, critical parameters, and KPIs.

Business KPI Monitoring

• Monitor business KPIs of a production line i.e., asset uptime, scrap, OEE.
• Alerts generation below threshold KPIs.
• Real-time dashboard tracking of business KPIs.
• Provide actionable insights to aid in root cause analysis.

Incident Monitoring 

• Monitor ticket resolution duration.
• Alerts generation for possible SLA violation.
• Real-time dashboard tracking for tickets.
• Aid in ticket genealogy and predict ticket resolutions using historical data.

Business Benefits

• 25%-30% ticket reduction leading to lower cost of support services.
• 20% - 25% reduction in MTTR (Mean time to repair).
• 10%-15% improvement in MTBF (mean time between failure) leading to higher equipment efficiency and availability.
• Improved OEE and machine uptime.