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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

Partner of Choice for a Leading Swedish Oil Manufacturing Company for Setting Up its Integration Competency Center

Jan 01, 2022

  • Client
  • Challenges
  • LTM solution
  • Business benefits
  • Client
  • Challenges
  • LTM solution
  • Business benefits

Client

The client is a European manufacturer of specialty naphthenic oils and bitumen products having sales offices in more than 30 countries and a global distribution network with 60 storage depots. 

Challenges

  • Eliminate point-to-point integration.
  • Providing loose-coupling agility and a high degree of reusability.
  • IT focus on a common information model and industry semantics implementation. 
  • Reduce/eliminate manual work by automating the information exchange between applications. 
  • Improve the information exchange speed with no loss of information.
  • Standards-based approach adhering to a process-driven enterprise.
  • Flexible business processes and an enabler for a strong governance process. 

LTM Solution

  • Setup Integration Competency  Center (ICC), comprising of a Solution Architect, Technical Architect, Developers, Administrators, and Support team members 
  • Devised Integration Landscape strategy for the client.
  • Defined Integration patterns, best practices, principles and policies.
  • Development and transition to the new Cloud-based Integration Platform.
  • Developed several Integrations between ERP, CRM, depots, refinery applications, third-party, banks, etc.
  • Robust fault handling and error management framework. 
  • End-to-End Integration Monitoring Solution.
  • Provided standard fixes, workarounds, reports, and validation with reproducible problems related to the scope of the solution.

Business Benefits

  • > 100% faster time-to-market – with accelerated onboarding of third-party facilities, visibility of global inventory for supply and logistics planning, automated reconciliations, and interactive settlements over the integrated platform.
  • Reduction of IT costs by 40% with complete elimination of Distributed Data Processing issues, reduced monitoring and maintenance, reduction in issues relating to Masters, ready capacity for additional processing, homogenous reports, and MIS.
  • Improved overall process efficiency by up to 50% by integrating several systems and processes.
  • Reduced carbon footprints by integrating with B2B channels for Invoices.
  • Reduced manual efforts by 30% through integrations and end-to-end monitoring solution.
  • Improved speed of information exchange with guaranteed data delivery.
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Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

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