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    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
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    • BlueVerse
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    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center
  4. Outcreating Sales Operations Through Intelligent Sales Journal Modernization

Outcreating Sales Operations Through Intelligent Sales Journal Modernization

Replacing Spreadsheet-Driven Sales Management with a Governed, Real-Time Digital Platform

As organizations across the automotive and transportation industries modernize core business operations, spreadsheet-driven sales processes are becoming increasingly difficult to scale, govern, and maintain. One of the world's largest providers of commercial vehicles and transportation solutions faced this challenge firsthand. Its Sales Journal and Order Book processes relied on shared Excel spreadsheets that became increasingly complex as transaction volumes and deal activity grew. This limited visibility, slowed reporting, and increased operational risk.
 

LTM modernized the Sales Journal using Microsoft Power Platform, transforming fragmented manual processes into a centralized, governed, and scalable solution. The platform established a single source of truth for sales transactions, automated reporting, strengthened financial governance, and enabled faster, data-driven decision-making across the business.
 

New Ways of Working
 

LTM transformed spreadsheet-based sales management into a governed digital operating model. By bringing together Microsoft Dataverse, Power Automate, Power BI, and role-based governance, the solution unified transaction management, sales process automation, reporting, and enterprise data into a single source of truth.
 

Business users now manage sales transactions, monitor order books, calculate margins, and generate reports through one scalable platform instead of disconnected spreadsheets. The result is faster decision-making, stronger governance, improved operational efficiency, and a foundation that can scale with future business growth.

We Owned Outcomes

50–60%

Reduction in manual operational effort 

40–50%

Improvement in overall productivity 

70–80%

Faster report preparation 

60–70%

Reduction in audit preparation effort

  • Our Client
  • Key Challenges
  • LTM Solution
  • Business Outcomes
  • Conclusion
  • Our Client
  • Key Challenges
  • LTM Solution
  • Business Outcomes
  • Conclusion

Our Client

Our client is one of the world's largest providers of commercial vehicles and transportation solutions. As sales volumes expanded, its spreadsheet-based Sales Journal and Order Book processes became increasingly difficult to scale and govern. The organization needed a modern platform that could support daily sales operations while improving reporting accuracy, financial governance, operational visibility, and audit readiness.

Key Challenges

Business growth exposed the limitations of spreadsheet-driven sales management.

Multiple spreadsheet versions created conflicting data, manual reconciliation, and limited visibility into sales performance. Sales teams spent considerable time maintaining transactions, updating margins, processing cancellations, and preparing reports instead of focusing on higher-value business activities.

The organization also faced several operational challenges:

  • Limited scalability as transaction volumes continued to grow
  • Weak auditability and financial governance due to limited change tracking
  • Manual, error-prone sales processing and margin calculations
  • Time-consuming weekly Order Book reporting and spreadsheet consolidation
  • Limited real-time visibility into order books, profitability, and overall business performance

LTM Solution

LTM implemented a centralized Sales Journal solution on Microsoft Power Platform to digitize and govern the end-to-end sales management process.

The sales journal modernization initiative automated sales transaction management, standardized workflows, synchronized enterprise data, and embedded governance throughout the sales lifecycle. Microsoft Dataverse became the organization's single source of truth, while Power Automate streamlined enterprise integrations and Power BI delivered real-time operational reporting.

  • Centralized sales transaction management with automated deal creation, status tracking, and margin calculations
  • Structured workflows to consistently manage open, cancelled, and invoiced deals
  • Role-based access controls, complete audit history, and governance to strengthen compliance and financial oversight
  • Automated synchronization of customer and vehicle data across enterprise systems
  • Embedded Power BI dashboards providing real-time visibility into order books, margins, profitability, invoices, cancellations, and sales performance
  • Automated Weekly Order Book reporting aligned with business reporting cycles

Business Outcomes

The modernized Sales Journal significantly improved operational efficiency, reporting, governance, and long-term scalability.

  •  50–60% reduction in manual effort through workflow automation and centralized transaction management
  • 40–50% increase in productivity, enabling teams to focus on higher-value activities
  • 8–10 hours saved per user each week by eliminating spreadsheet maintenance and manual reporting
  • 60–70% reduction in manual errors through automated validations, business rules, and calculations
  • 80% improvement in data consistency through a centralized enterprise data foundation
  • 70–80% faster report preparation with automated dashboards and real-time reporting
  • 60–70% reduction in audit preparation effort through complete transaction traceability and governance controls
  • Future-ready architecture capable of supporting more than 70% transaction growth without significant architectural changes

Conclusion

LTM transformed a spreadsheet-dependent sales management process into a centralized, governed digital platform built on Microsoft Power Platform. By automating manual workflows, strengthening financial governance, and delivering real-time operational visibility, the solution improved efficiency, reporting accuracy, and decision-making across the business.

More than a technology modernization initiative, the Sales Journal solution established a scalable digital foundation that enables the organization to manage growth with confidence while supporting future business transformation.

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