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  • What we do
    CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
    • Industry.NXT
    Business AI
    • BlueVerse
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    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
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    • Healthcare
    • Hi-tech and Services
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    • Retail and CPG
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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center
  4. Outcreating IT Operations for a Global Financial Analytics Leader with Agentic AI

Outcreating IT Operations for a Global Financial Analytics Leader with Agentic AI

50% reduction in operational effort through AI agent automation using BlueVerse Foundry

A global financial data and analytics leader needed to rapidly scale AI across IT and business operations while reducing the manual effort involved in architecture design, operational analysis, and troubleshooting. LTM implemented an enterprise AI platform powered by BlueVerse Foundry supported by a dedicated AI Pod of architects and AI engineers. The solution enabled agentic AI to sense, decide, act, and learn across ITOps workflows, accelerating architecture design, improving incident resolution, and creating a reusable foundation for enterprise-wide AI automation.

New Productivity Paradigms

We transformed IT operations from fragmented, manual workflows into an agent-driven operating model, enabling AI agents to autonomously support operational decision-making, accelerate architecture workflows, and create new pathways for enterprise automation.

We owned outcomes by delivering:

40–50% reduction in operational effort

through AI agent automation

~45% faster architecture design cycles

through the Architecture Generator AI Agent

30% improvement in incident analysis

and troubleshooting efficiency

Reusable AI agent marketplace

to accelerate future automation use cases

  • Our Client
  • Challenges
  • LTM’s solution
  • Business Benefits
  • Conclusion
  • Our Client
  • Challenges
  • LTM’s solution
  • Business Benefits
  • Conclusion

Our Client

The client is a global financial data and analytics enterprise operating in a highly technology-intensive environment. With complex IT and business operations spanning multiple functions and cloud environments, the organization continuously seeks to improve operational efficiency, accelerate innovation, and leverage AI to enhance decision-making.

As enterprise AI adoption accelerated, the organization needed a scalable platform and operating model capable of rapidly developing and deploying AI agents across IT and business workflows.

Challenges

The organization faced increasing complexity across its IT and business operations, with several activities still dependent on manual analysis and fragmented tools. Following were the key challenges faced by the client:

  •  AI adoption was slow and difficult to scale across IT and business operations, limiting the pace of enterprise-wide transformation.
  •  Architecture design and operational analysis were highly manual, consuming significant time and expertise.
  • Incident troubleshooting was time-intensive, making it difficult to diagnose and resolve issues quickly.
  • Existing AI capabilities lacked a scalable foundation to support diverse workloads and multi-cloud environments.
  • Moving AI use cases from concept to production was slow, creating bottlenecks in innovation and value realization.
  • AI automation was fragmented across use cases, with no reusable framework to scale capabilities consistently across the enterprise.

LTM's Solution

LTM implemented an enterprise AI platform powered by BlueVerse Foundry, creating a scalable foundation for developing, deploying, and operationalizing intelligent AI agents.

The platform was deployed within an AWS Kubernetes environment with enterprise IAM integration to provide a secure and scalable foundation for enterprise AI adoption. Key aspects of the solution included:

Dedicated AI Pod

LTM established a dedicated AI Pod comprising architects and AI engineers to design, develop, and operationalize AI agents across IT and business workflows.

The AI Pod provided a repeatable operating model for:

  • Identifying high-value AI opportunities
  • Designing agentic workflows
  • Developing and deploying AI agents
  • Integrating AI into existing enterprise operations
  • Scaling successful use cases across the organization

Agentic AI for IT Operations

LTM developed AI agents capable of sensing, deciding, acting, and learning across ITOps workflows.

These agents were designed to automate operational activities and support faster, more intelligent decision-making across IT environments.

Architecture Generator AI Agent

LTM implemented an Architecture Generator AI Agent that automatically generates cloud and UML architecture diagrams using natural-language prompts and contextual enterprise documents.

This reduced manual architecture design effort and accelerated the transition from requirements to architecture.

Reusable AI Agent Marketplace

A reusable AI agent marketplace was established to enable the organization to build on existing capabilities and accelerate the development of future automation use cases.

This created a modular approach to enterprise AI adoption rather than requiring every new use case to be developed from scratch.

Business Benefits

The intelligent AI agents [PJ1] [AA2] delivered measurable operational improvements while establishing a scalable foundation for enterprise AI adoption:

  • Reduced operational effort by 40–50% through AI-powered automation across IT and business workflows.
  • Accelerated architecture design cycles by 35–45% using the Architecture Generator AI Agent.
  • Improved incident analysis and troubleshooting efficiency by 30%, enabling faster operational response.
  • Increased productivity by reducing manual effort across architecture, operations analysis, and troubleshooting activities.
  • Accelerated innovation through reusable AI agents and a modular AI Pod operating model.
  • Established a scalable enterprise AI platform using BlueVerse Foundry, AWS, and Kubernetes.

Conclusion

By combining BlueVerse Foundry with an AI Pod operating model and reusable agentic capabilities, LTM helped the client move from fragmented AI experimentation to a scalable enterprise AI operating model. The transformation reduced operational effort, accelerated architecture and troubleshooting workflows, and established reusable capabilities for future automation. With agentic AI embedded into IT and business operations, the organization is better positioned to continuously Outcreate traditional operating models through faster innovation, intelligent automation, and autonomous decision-making.

Ready to transform your enterprise operations with the power of Agentic AI? Contact us info@ltm.com

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