Modernizing IT Infrastructure via EAM implementation

The Client

Our client is a US-based global provider of building technologies offering fire safety, security, building automation, heating, ventilation, air-conditioning, and refrigeration systems and services. They believe in tech modernization, inventing new technologies, and catering to new industries in the building technology space. They create people-centric solutions with a planet-preservation approach for beneficial, protected, ecological, intelligent cold chain and building offerings.

Market trends in the building technologies sector

The building technologies sector is undergoing a rapid digital transformation driven by the need for sustainability, operational efficiency, and enhanced security. Key trends shaping the industry include:

• Enterprise architecture modernization: With a focus on IT infrastructure modernization, organizations are prioritizing enterprise architecture management (EAM) to optimize IT landscapes, reduce redundancies, and enhance agility.
• Enterprise cloud adoption and SaaS integration: Companies are migrating to cloud-based platforms like SAP S/4HANA and Salesforce to improve scalability and streamline operations.
• Data-driven decision making: Businesses are leveraging advanced analytics and AI-powered dashboards (e.g., Power BI) for real-time insights and strategic planning.
• Cost optimization and tech debt reduction: Enterprises are focusing on application rationalization and legacy system decommissioning to lower operational costs and drive long-term efficiencies.
• Sustainable and intelligent buildings: The push for eco-friendly solutions and smart automation is accelerating innovation in HVAC, security, and energy management systems.

Need for change

Our client, a global multinational heating, ventilation, and air conditioning (HVAC), refrigeration, and fire and security equipment corporation, formed through strategic demergers and multiple M&As, has grown both organically and inorganically, becoming a dominant player with several renowned brands across multiple segments. This expansion resulted in a complex IT landscape, with legacy systems causing redundancies. The fragmented environment limited organizational agility, decision-making and posed significant challenges to accelerate digital initiatives. Our client partnered with LTIMindtree to implement enterprise architecture management (EAM) leveraging LeanIX tool, selecting LTIMindtree for their industry expertise and proven track record in delivering complex IT solutions.

Challenges

The client faced several challenges due to its legacy systems. These challenges included: 

• Outdated legacy systems inherited through mergers and acquisitions led to a highly complex and fragmented IT landscape.

• Redundant applications across global operations contributed to escalating operational costs and inefficiencies.

• Limited visibility across the IT and business landscape created roadblocks for agile decision-making and transformation planning.
• Disconnected and siloed systems hindered the successful execution of digital initiatives like ERP transformation and application modernization.
• Obsolete databases and operating systems, with vulnerabilities such as Log4J posed significant security and compliance risks.
• Decentralized support models and legacy applications caused a surge in support ticket volumes and slow issue resolution.
• Inconsistent tools and processes across NA, EMEA, and APAC regions made it difficult to standardize operations and governance.
• Unstructured, siloed data environments limited the organization’s ability to leverage real-time analytics and data-driven decision-making.
• Divergent perspectives between business and IT stakeholders introduced misalignment in strategic priorities and slowed transformation.
•  Overlapping and poorly documented applications complicated application rationalization and ownership clarity.

LTIMindtree’s solution

To address the client’s fragmented and complex IT landscape, LTIMindtree implemented a comprehensive enterprise architecture management (EAM) solution using LeanIX. This initiative was designed to empower the client’s digital transformation journey by providing a unified, data-driven view of their global IT and business environment.

Key elements of our solution included:

• Implementation of LeanIX as the central EAM platform, integrated with the CMDB, creating a single source of truth for over 2,000 applications.
• Development of 10+ Power BI executive dashboards to deliver real-time insights into the application landscape for CXOs, COEs, and BRMs across HVAC, fire and security, and refrigeration business units.
• Enablement of strategic transformation initiatives, including:
  1. Application portfolio rationalization (APR)
  2. Technical debt reduction
  3. Business capability and process modeling
  4. Integration architecture optimization
  5. Total cost of ownership (TCO) visibility using TBM taxonomy
• AI-driven enhancements through a LeanIX AI assistant proof of concept, supporting application descriptions, successor identification, and architecture recommendations.
• Global standardization of processes and templates across NA, EMEA, and APAC regions, incorporating diverse stakeholder perspectives from both business and IT.

This solution not only streamlined the client’s IT operations but also laid a strong foundation for achieving cost efficiency, scalability, and strategic alignment between IT and business.

Tech stack

1. Enterprise architecture management (EAM)
2. LeanIX
3. LeanIX AI Assistant (Beta)
4. Power BI
5. Configuration management database (CMDB)
6. Technology business management (TBM) taxonomy

Business Benefits

The IT infrastructure modernization solution implemented by LTIMindtree delivered significant benefits:

• Saved $1.75 million dollars annually through support cost savings.
• Decommissioned 400+ legacy applications.
• Reduced footprint by ~8-9% year-on-year for 5+ years consistently.
• Migrated core functionalities to strategic platforms like SAP S/4HANA and Salesforce. driving enterprise-wide standardization, improved scalability, and integration. readiness to support future digital initiatives.
• Enabled tech debt reduction.
• Achieved a 16% year-over-year reduction in application footprint.
• Eliminated over 1,700 support tickets annually.

Conclusion

By implementing an IT infrastructure modernization solution and EAM with LeanIX, our client successfully streamlined its IT landscape, enabling cost savings, operational efficiency, and enhanced decision-making. LTIMindtree’s expertise in tech rationalization, digital transformation, enterprise cloud adoption, and cloud migration played a pivotal role in this success. Thus, it is imperative for building technology providers to modernize their IT infrastructure by leveraging innovative technology to meet evolving industry demands for a more sustainable future.

Quotes

“LTIMindtree exceeded expectations by effectively managing the partner ecosystem with a robust enterprise cloud adoption required for the overall solution and identifying areas of cost savings.”

— Naushad Khambhawala ,Vice President Manufacturing – Americas, LTIMindtree

“At LTIMindtree, we believe true digital transformation begins with simplifying the complex. Our work with this global carrier corporation exemplifies how modernizing IT infrastructure and embracing enterprise architecture can unlock agility, drive sustainability, and deliver measurable business value.”

— Rajesh Sundaram, Executive Vice President, Global Sales, LTIMindtree

Are you looking to modernize your IT Infrastructure? Write to us at mfg.communications@ltimindtree.com