Leading Insurer Seamlessly Deploys Oracle Integration Cloud to Deliver Exceptional CX

Client

The client, one of Scandinavia’s largest commercial life insurance/pension companies, serves attractive pension solutions to around 0.3 million customers. They are part of many customers’ life stories – through working life, during life crises and through old age.

Challenges

• As part of a cloud-first strategy, the client intended to move 40+ applications out of its existing data center to cloud infrastructure in strict timelines due to a de-merger.
• The  on-premise integration platform was not aligned for the cloud.
• Disparate tools and methodologies used to integrate systems with complex integration landscape - internal, external, and multi-cloud systems.
• Controlling access and reporting on performance in a more structured & streamlined manner.
• Integration and solutions were not easily scalable.
• Governance and monitoring across the heterogeneous application/systems.

LTM Solution

• Assessed and evaluated Integration Platform-as-a- Service (iPaaS) products.
• Prepared comprehensive assessment report comparing various iPaaS. 
• Devised integration landscape strategy for the client.
• Consolidated the integration with OIC across technologies and defined integration patterns, best practices, principles & polices.
• Recommended and implemented Oracle API gateway cloud service for segregating internal, external, and other cloud systems. Also introduced end-to-end API life cycle management and governance.
• Governance model drafted around users, groups, and roles; integrating with Azure Active Directory.
• The new enterprise integrated platform includes an issue tracking system, agile development dashboards, code versioning and review, continuous integration, and delivery automation.

Business Benefits

• Improved ease of doing business with partners and agents through APIs and developer portal. 
• Improved customer experience by digitizing and automating end to end policy creation process.
• 3x faster time-to-market to launch a new feature.
• Minimized IT costs (Capex) up to 40% by adopting Oracle iPaaS.
• Reduced maintenance and support costs by up to 30%.