Client
Our client, a global leader in insurance broking and risk management, teams up with its clients to define, design, and deliver innovative industry-specific solutions.
Challenges
- The client required implementation of Oracle E-Business Suite (EBS) and Oracle Revenue Management and Billing (RM&B) followed by a rollout to operations across 40+ countries and finally, support for these applications.
- The support was to be a combination of business hours support for respective regions and on-call round-the-clock support for critical issues.
- The support coverage included functional, technical, and database administration (DBA) areas.
LTM Solution
- LTM provided applications and DB support covering Oracle EBS, Oracle Enterprise Performance Management (EPM), Oracle Financials Accounting Hub (FAH), and Oracle RMB.
- We provided enhancements, upgrade, implementation, platform migration, and new deployment services for the supported applications.
- Chatbot automation for iExpenses ticket reduction using the Financial Automation Support Tool (FAST).
- Integration between T&E mobile app and iExpenses.
Business Benefits
- Almost 2/3rd reduction in duration for application and database refreshes by an automated refresh process.
- 20% reduction in iExpenses tickets per month using FAST.
- Reduced the support tickets generated by initiating preventive action on the most repetitive issue identified using structured three-level issue categorization.
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