Improving Time-To-Market For Customer-Facing Applications in the Area of Fleet Services and CRM

Client 

The client is a leading manufacturer of tires and automotive vehicle parts 

Challenges

• The client is embarking on a future journey to evolve as an integrated solutions provider for the fleet landscape
• Different application/systems of their fleet services lead to extra efforts for maintanance of information and service execution
• Need for a partner to collaborate on the development across their systems and support the maintanance of the applications by bringing in innovation, cost-efficiency and ability to scale up towards changing demands

LTM Solution

•  LTM partnered with the client across POD based development teams to bring in feature-based delivery in Agile setup
• Consulting collaboration channels were established to nurture business features for development
• Operational processes were set-up to adhere to SLAs
• Enhancement of the reporting process to improve user experience
• Effective maintanance of CRM systems, web and mobile applications for an integrarted seamless application lifecycle

Business Benefits 

• Faster time to market: Agile processes enabled faster delivery  
• Enhanced reporting process provided better user experience and improved insights
• Better pplication upport: Increased the application availability and SLA adherence to 100%