Client
Our client is a global manufacturer of lifting and material-handling plants for various industries, including construction, infrastructure, transportation, refining, and utilities. The company's major business segments include aerial work platforms, construction cranes, bulk-material hauling machines, road-paving machines, and container-port cranes.
Challenges
- R12 upgrade and Oracle E-Business Suite (EBS) rollout to global locations.
- L2 and L3 support for Oracle EBS and underlying Database (DB).
- Business process standardization and aligning them with the global client model.
- Eliminating redundancy in-process and functionality.
LTM solution
- Upgrade of Oracle EBS, Advanced Supply Chain Planning (ASCP), Oracle Transportation Management (OTM), and underlying DB
- Implemented Enterprise Command Center (ECC) for Finance and Sales
- Designed a global warranty solution aligned with US & EMEAR requirements and delivered instructor-led training using User Productivity Kit (UPK)
- Participated in interdependency discussions with NA & Europe team ensuring solutions can be reused for Asia Pacific
- Converged operations through L1.5 command center support
- Implemented automated access provisioning
Business benefits
- A single view of inventory, price structures, etc. promoted global alignment; thus providing a more global customer focus.
- Global e-commerce B2B / B2C solution implemented (Oracle Cloud Commerce & Oracle Subscriptions) with regional content management and promotions.
- Reduction in complexity to customers one supplier globally for parts.
- Tech-debt reduction through retiring of unused customizations.
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