Fueling Growth: How LTM Drove a 20% Boost in Orders and Slashed Costs by 50% for a Leading US Manufacturer

Client

Our client, a leading US-based manufacturer, specializes in high-performance industrial pumps and compressors used in critical industries such as oil and gas, petrochemical, chemical, hydrogen, carbon capture, power, and water processing. Their expertise lies in designing low-flow, high-head centrifugal pumps and compressors, sealless magnetic drive pumps, and diaphragm gas compressors that meet stringent industry demands for reliability and efficiency.

Market Trends

Industrial manufacturers in sectors like energy, chemicals, and water processing are under increasing pressure to modernize their operations. As global supply chains become more complex and customer expectations shift toward faster, more flexible service, companies must adopt digital solutions to stay competitive.

Enterprise Resource Planning (ERP) modernization has become a priority, as many manufacturers still rely on legacy systems that lack scalability, real-time data capabilities, and seamless integration with modern digital tools. Additionally, cloud adoption is accelerating as organizations seek to reduce infrastructure costs and improve agility.

Recognizing these shifts, the client aimed to overhaul its digital infrastructure to improve operational efficiency, reduce costs, and enhance customer experience. LTIMindtree, as a trusted Oracle Partner, collaborated with them to drive this transformation using Oracle Cloud solutions.

Challenges

The client faced multiple challenges that hindered operational efficiency and digital transformation:

• ERP modernization
  Their legacy ERP system lacked modern features, suffered from integration issues, and had performance limitations that slowed down critical processes.
• Oracle Cloud Infrastructure (OCI) migration
  The high costs and scalability limitations of their on-premise infrastructure posed significant operational burdens.
• Implementation of Oracle Commerce Cloud (OCC)
  Their outdated eCommerce platform struggled to support a growing global aftermarket parts business, leading to a poor user experience and inefficient order management.
• New CPQ rollout
  Complex product configurations and an inefficient quoting process created bottlenecks in sales operations.
• Oracle Integration Cloud (OIC) Implementation
  Siloed data silos and disconnected systems led to inconsistencies and integration challenges.
• Adoption of Oracle Cloud Apps by legacy ERP sites
  Multiple legacy ERP systems across various locations created fragmentation, making it difficult to standardize and scale operations effectively.

Solution

• ERP upgrade
  Modernized the existing ERP by migrating JDE from an on-premises AS400 system to version 9.2 on Oracle Cloud Infrastructure (OCI). This enhanced system performance, scalability, and compatibility with digital applications.
• OCI migration
  Moved JDE and Hyperion workloads to OCI, reducing operational costs, strengthening security, and improving scalability.
• Enhanced Oracle Commerce Cloud (OCC)
  Replaced the outdated ERP2Web system with OCC, optimizing global aftermarket parts management and delivering a better user experience with advanced features.
• Oracle CPQ rollout
  Implemented Oracle CPQ to simplify complex product configurations, ensuring a smooth quoting process. It seamlessly integrated with JDE, OCC, and third-party applications.
• Oracle Integration Cloud (OIC) deployment
  Used OIC to connect various systems, ensuring data consistency, streamlining workflows, and supporting future scalability.
• Oracle Cloud ERP adoption
  Began migrating smaller non-JDE ERP sites to Oracle Cloud ERP, with a structured plan to transition larger JDE sites while minimizing disruptions.

Business Benefits

• Higher order volume
  A 20% increase in orders from channel partners, leading to higher sales and broader market reach.
• Improved quote accuracy and approval rates
  A 30% boost in first-time quote acceptance, making the sales process more efficient. Further, automated business rules ensured all quotes were 100% accurate, reducing errors and improving customer satisfaction.
• Faster processing times
  Reduced the average turnaround time for spare parts quotes by 45%, speeding up deal closures. Additionally, cut the time needed to create new parts by 60%, significantly boosting operational efficiency.
• Cost savings
  Lowered monthly maintenance costs by 50%, leading to substantial savings. At the same time, hardware infrastructure costs decreased by 70%, optimizing resource allocation and reducing overhead.