Seamless Post-M&A Enterprise Platform Modernization for a Leading US Credit Bureau Agency

Our Client

The client is one of the largest global credit reporting agencies, providing suite of B2B and B2C products and services.

Challenges

• 119 M Consumers were planned to migrate to to the modernized platform.
• 700+ Contributors to be onboarded  with multiple data instances
• Needed support for old customers as well new customers without any impact.
• Customer needed a robust security framework to ensure secure data in transit & at rest
• Client needed support for legacy as well as new customer support in the product for backward compatibility .
• Huge technical debt, that had accumulated over 25 years, had to be addressed
• The application modernization required the transformation of 100+ ETL jobs with aggressive SLA’s & autoscaling mechanism

Solution

• Handle both contribution (share credit data for consumers) and consumption (pull credit report) by merchants via API , batch or UI
• More than 50 analytical business reports to monitor merchant activities effectively.
• Enabling backward compatibility support for existing customer along with creating new endpoints for brand new customers
• Configurable roles based secure model
• Managing access with OKTA token
• Secure microservice architecture through JWT token.
• Monitoring platform with analytical log reporting.
• Highly secure heavy file operation through batch operation with all security adherence.
• Established workflow model to support direct consumer to raise their dispute.

Tech Stack

GCP, JavaSpringboot, Microservices, Angular, Jenkins, Docker, Kubernetes, Apigee

Results

• Improved visibility and data governance
• 100% Secure access within SLA , superior customer experience
• 99.97% Application availability
• 10 Mn Customer information processed
• ~15% Tech cost savings
• 4% MTTR reduction in P1 incidents