Deploying Secure Privileged Access Management for All Users at a Key Organization of the International Economic System

Client

Our customer is an organization guiding 190 countries to foster global monetary Client cooperation, secure financial stability, facilitate international trade, promote high employment and sustainable economic growth, and reduce poverty around the world.

Challenges

• Building a privilege access management program to secure and manage accounts and passwords.
• Implementing a secure process to manage critical application passwords in the environment and designing a well-defined governance framework on password management
• Reducing extensive manual efforts to onboard or manage accounts/servers in PAM
• Establishing API integration with different applications to enable an automated process to fetch passwords

LTM Solution

• Managed passwords and privileged accounts used in different applications/servers
• Assessed the client’s process for password management and delivered a robust privilege access management solution
• Enabled Hi-PAM API integration with different application teams to provide an automated solution for scripts
• Enabled strong governance with platform teams and application teams to ensure password compliance
• Automated discovery scan process scheduled on daily basis to synchronize with active directory and discover critical accounts/servers
• Established periodic governance of accounts, performed timely cleanup of inactive AD accounts

Value Delivered

• Strengthened security of accessing passwords through PAM solution with multi-factor authentication
• Increased complexity of passwords to ensure more security
• Delivered a centralized repository of storing passwords with proper authorization
• Reduced manual effort to onboard and manage servers/accounts through automation
• Ensured the solution meets the client’s standard policies, internal regulations, and compliance requirements
• Developed automated scripts to identify and clean-up invalid/duplicate entries of accounts/ servers in PAM

Benefits

• SLAs and Operational Metrics - Ensured critical service levels >90% and mitigated password storage risks to secure client environment
• YoY cost reduction -  Reduced YoY cost linearly with help of PAM API integration and automated scripts
• Strong Governance - Enabled effective performance measurement and escalation management
• Continuous Improvement - Accelerated incremental improvements through problem management and problem prevention
• Delivery Excellence- Enforced standard operating procedures, cleared backlogs tickets, defined skill levels, and reconfigured solutions