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  • What we do
    CAPABILITIES
    iRun
    • Application Management Services  
    • Cognitive Infrastructure Services
    • Cybersecurity
    iTransform
    • AI-led Engineering
    • Data and Analytics
    • Enterprise Applications
    • Interactive
    • Industry.NXT
    Business AI
    • BlueVerse
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    • GCC-as-a-Service
    • Unitrax
    • Voicing AI
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    • Hi-tech
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    • Retail and CPG
    • Travel, Transport and Hospitality
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  1. LTIMindtree is now LTM | It’s time to Outcreate
  2. Insights
  3. Enhancing the customer experience by modernizing a leading North American bank's contact center

Defining an Adaptive Integration Platform for One of the Largest Global CPG Leaders

Feb 01, 2024

  • Challenges
  • LTM Solution
  • Business Benefits
  • Challenges
  • LTM Solution
  • Business Benefits

Challenges

  • To roll out new direct-to-consumer eCommerce initiatives rapidly
  • To streamline data flow across all systems and enable syndication to downstream systems
  • To build a library of reusable APIs, which can aggregate data from multiple backend systems and make it accessible and consumable to deliver real business value
  • Need for a scalable, robust, and cost-effective API platform to sustain and grow business integration

LTM Solution

  • Built the solution based on MuleSoft (CloudHub iPaaS) that supports hybrid integration, API management, and service-oriented architecture
  • Created API for eCommerce, enabling faster time-to-market and reuse, resulting in cost saving
  • Enabled multi-cloud integration with Salesforce, Ariba, Azure and GTES (Global Travel Expense System)
  • Defined C4E (Centre for Enablement) Model and provided governance, templates and best practices, standardizing code, and reusable components
  • Reduced effort using reusable components and API-led connectivity
  • Enabled mutual authorization and API throttling
  • Enabled rapid development using Salesforce platform
  • Delivered the entire project within the tight timeline of just five months.

Business Benefits

  • 2.5X faster project delivery
  • Reduced cost per API
  • Deployments for new initiatives are 4X faster, reducing execution time from months to days
  • Need for a scalable, robust, and cost-effective API platform to sustain and grow business integration
  • Higher adoption through self-service integrations
  • Reduced TCO (Total Cost Ownership) by consolidation disparate set of middleware platforms to MuleSoft
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Case Study
calendar June 3, 2024
Modernize Your Workloads on Snowflake with PolarSled
David Althoff
Chief Business Officer, Insurance

It’s time to Outcreate

Outcreate Your Business

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It’s time to Outcreate

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